Junior Desktop Engineers - Entry Level

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

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AI-generated overview of this position

Accenture is seeking entry-level Junior Desktop Engineers for onsite roles in Sydney, Melbourne, and Brisbane. Responsibilities include providing TechBar support, troubleshooting hardware and software issues, and assisting end-users with various applications. The role requires basic knowledge of Windows, MacOS, Active Directory, and Microsoft 365.

We are seeking Junior Desktop Engineers - Entry level across Sydney, Melbourne and Brisbane locations.

About the Role:

Provide in person TechBar support to end users, troubleshooting device and application issues while ensuring a smooth workplace technology experience. This is a fully onsite role requiring presence at the client office five days a week.

Key Responsibilities:

Provide walk up TechBar support for hardware software and access issues
Troubleshoot Windows and Mac device issues
Support device setup onboarding and replacements
Assist with Microsoft 365 Teams Outlook and VPN tools
Perform incident triage using ServiceNow or similar tools
Coordinate with backend teams for escalations
Maintain asset tracking and documentation
Support meeting room technology when required
Ensure high customer satisfaction through timely resolution

Required Skills:

1 year of experience in Desktop Support roles. Windows 10 and 11 troubleshooting
Basic MacOS troubleshooting exposure
Active Directory user management
Microsoft 365 familiarity
Hardware troubleshooting for laptops and peripherals
Strong communication and customer handling

#IT Support#Desktop Engineering#Entry Level#Managed Services#Customer Support#Australian Citizen#Australian Permanent Resident