About Us

At 3M, we apply science in collaborative ways to improve lives daily. With $32 billion in sales, our 96,000 employees connect with customers all around the world. Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Job Description

We are seeking a motivated and detail-oriented IT Help Desk Intern to join our team in Kuhsān, Herat, Afghanistan. This full-time, on-site internship offers an exciting opportunity to gain hands-on experience in providing technical support to end-users. As an intern, you will play a crucial role in troubleshooting hardware and software issues, assisting with system setups, and ensuring the smooth operation of our IT infrastructure. This internship is a fantastic stepping stone for individuals looking to build a career in IT support.

Responsibilities

• Respond to and resolve IT support requests in a timely and professional manner.
• Troubleshoot hardware and software issues, providing effective solutions.
• Assist with the setup and configuration of computer systems and peripherals.
• Document solutions and create knowledge base articles for future reference.
• Provide remote assistance to users experiencing technical difficulties.
• Utilize ticketing systems to track and manage support requests.
• Perform basic network troubleshooting.
• Contribute to improving user satisfaction through excellent customer service.

Qualifications

• Currently pursuing or recently completed a Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.

Skills and Competencies

• Excellent customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Experience with hardware setup and software configuration.
• Familiarity with ticketing systems.
• Proficiency in providing remote assistance.
• Basic network troubleshooting skills.
• Ability to document solutions clearly and concisely.

What We Offer

• Valuable hands-on experience in a dynamic IT environment.
• Opportunity to work with diverse technologies and expand your skillset.
• Mentorship and guidance from experienced IT professionals.
• A collaborative and supportive work culture.
• Potential for future career opportunities within 3M.

Equal Opportunity Employer

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.