The Job

Head of Software Development Application & Platform Operations

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps

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In short

The Head of Operations will lead the global 24/7 Software Development Application & Platform (SDA&P) Operations, defining strategy, managing budgets, and ensuring delivery performance and user satisfaction. This role requires strong leadership, extensive experience in IT operations and service delivery, and proven ability to manage diverse global teams.

Responsibilities

  • Provide overall leadership, control and decision making for the SDA&P Operations Management team and department.
  • Report to the Head of SDA&P.
  • Perform line-management for all SDA&P Operations team or department managers/supervisors.
  • Drive Change Management within SDA&P Operations organizational changes.
  • Drive overall SDA&P Operations service delivery quality and user satisfaction.
  • Responsible for the solution production system and solution stability/availability and performance as per stakeholder requirement.
  • Responsible for System operations, support, maintenance, monitoring, solution update management and SLA fulfillment.
  • Secure compliance to Ericsson policies/directives and instructions.
  • Manage 3PP Contracts for support and maintenance of production systems and solutions.
  • Manage processes according to SDA&P process map.
  • Manage budget and financial aspects.

Requirements

  • M.SC, MBA or equivalent through experience.
  • Proven experience in leading and managing diverse global teams.
  • Domain experience in IT Operations or customer support, ITIL, MSTOP, and eTOM processes.
  • Proven track record in leading, supervising, and responding to change in a high-pace environment.
  • Minimum 10 years in Service Delivery Management and Technical Operations.
  • Change & Improvement Management Skills.
  • Deep understanding of Service Delivery process, models, and strategy.
  • Excellent Social and communication skills.
  • Strong people leadership skills.
  • Strong Operational skills.
  • Strong delivery execution skills.
  • Presentation skills.
  • Fluency in written and spoken English.
  • Technical Background.

Benefits

  • Outstanding opportunity to use skills and imagination to push the boundaries of what's possible.
  • Build solutions never seen before to some of the world's toughest problems.
  • Be challenged but not alone.
  • Join a team of diverse innovators.
  • Encouraging a diverse and inclusive organization is core to our values.
  • Championing diversity in everything we do.
  • Belief that collaborating with people with different experiences drives innovation.
  • Encouragement for people from all backgrounds to apply.
  • Opportunity to realize full potential as part of the Ericsson team.
  • Ericsson is proud to be an Equal Opportunity Employer.
#IT Operation#Platform Operations#Service Delivery#Support and Maintenance#SLA Management#Budget Management
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Company

Ericsson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Executive

Locations

Noida, India

Qualification

Master

Applicants

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