A CSE Engineer, Product provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements.

He/she takes part in non-standard solutions, tendering with expertise on KONE products like escalators and autowalks, machine-room-less elevators, high rises, ReGenerate, ReNova or third-party equipment. After taking an order, he/she remains accountable for product engineering.

Are you the one?

Bachelor’s degree in mechanical, Electrical or Mechatronics.

Good knowledge of environmental and sustainability requirements and norms

Good CAD and BIM skills

Basic knowledge of competitors’ products

Good understanding of how a product’s total costing is built up

Good understanding of local norms and regulations

What will you be doing?

Collaboration with Sales

Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and modernisation cases

Selects the correct product platform on which to make the offer

Product planning – Costing

Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed

Responsible for correct product costings in non-standard cases, both for corporate and local materials

Product planning – Specs

Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)

Creates product specifications for corporate materials and local materials

Performs initial and revised non-standard energy calculations

Performs simple traffic analyses

When accountable for the overall engineering of the project:

Accountable for technical site surveys

Accountable for the technical content of the order between MS 0b and MS 2z

Product Planning – Availability and lead times

Coordinates product lead times from Supply Line and local sourcing

Product Planning – Installability

Ensures that the proposed product can be installed

Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations

Product Planning – Maintainability

Ensures that the planned proposed product fulfils the customer’s product lifecycle needs

Identifies possible deviations to standard maintenance methods and ensures that resolutions are found

Product Planning – Compliance

Ensures that the proposed product fulfils local codes, regulations and safety requirements

Ensures alignment with environmental regulations

Ensures that the planned product complies with KONE’s Engineering Policy

Key tasks in the KONE Customer process

Provides content for pre-tender and pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)

Executes activities for holistic product planning

Key tasks in the KONE Delivery process 

Accountable for creation of layouts

Analyses change requirements, and makes proposals on new product design

Provides needed details to the CSE Specialist on ordering materials and completing the documentation process

Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor

CSE Product Engineer’s role in the KONE SEB process 

Shares knowledge with maintenance as needed

General responsibilities

Participates in product and new service release information-sharing sessions

Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs

Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio

Contributes to the Customer Solutions Engineering virtual and local network

Contributes and utilises the Customer Solutions Engineering case library

Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)

Defines local technical content in sales configuration tools

Is the primary front line technical contact person for Supply Line

Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example transportation routes, special shafts and building automation systems

Performance measures

Customer satisfaction (sales transactional survey after orders are booked)

Spec setter: Portion of KONE customer specs (%, based on CRM data)

Error-free deliveries – % of deliveries without engineering issues based on select Quality Feedback Cause Codes

P2mid-calculation and P2P accuracy

Full chain tender response time (FL-SL-KTI)

Time from order booking to the customer’s approval of the final drawings

Time from the customer approving the final drawings to the order (MS 2)

Milestone 2 completed on time (according to the plan)

Reduction in the amount of quality feedback and CAT 2 feedback issues