Job description 

What you’ll do:

• Work collaboratively with other functional team members so as to address customer issues more efficiently.
• Good communication & customer interaction skills
• Capable of providing 24x7 support to customers.
• Ability to think critically and solve problems
• Self-directed with a high degree of self-motivation
• Team player with the ability to support a team goal
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• May identify additional services that could lead to future service revenue growth.

What you need to bring:

Education and Experience Required:

• Bachelor's degree (BE / B. Tech) preferred or Associate degree holder (technical field)
• 4+ years working industry experience in related fields desired.

Knowledge and Skills:

• Work experience of Hardware Installation & troubleshooting of HPE Compute & Storage ( DL/DX/BL & Rx Series servers / MSA + 3PAR + StoreOnce + StoreEasy + XP + Tape Drives & Library etc. storage ) & Networking products.
• OS installation & Troubleshooting. In addition to providing support for implementation, maintenance, and troubleshooting of IT systems, needs to be capable of overseeing and resolving issues of the server, network devices, storage, and client devices, support IT systems of all end users by troubleshooting. Moreover should be able to diagnose, detect, and resolve issues.
• Knowledgeable & working experience of min. 4- 5 years  on HPE  Servers,  Storage & Networking hardware architectures
• Problem-solving skills (proactive, reactive and creative).
• Capable of providing 24x7 support to customers.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}