JOB DESCRIPTION

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, SAIF Partners, Berkshire Hathaway, T Rowe Price, and Discovery Capital.

About the team: Affordability at Paytm is an Omni channel team that drives the EMI business at the point of sale, both for online and offline merchants. We partner with various OEMs / brands and merchant partners to offer affordability to the customers

About the Role: Responsible for leading the retail operations process for activating brand offers and merchant coverage on Paytm EDC.

Expectations/ Requirements:

1. Program management, cross functional coordination, data analytics in collaboration with business analysts

2. Responsible for leading the operations process for activating brand offers on Paytm EDC.

 Active coordination with brand managers and backend team in paytm to ensure configuration of offers with maximum efficiency and accuracy.

3. Leading and streamline the process for onboarding of merchant & brands and taking initiatives to reduce customer and merchant grievances.

4. Ensure team deliverables are met on time and with high quality; Anticipate challenges to proactively identifying solutions and be the source of truth about Product roadmap

5. Responsible for leading the operations process for activating brand offers on Paytm EDC.

6. Active coordination with brand managers and backend teams in Paytm to ensure configuration of offers with maximum efficiency and accuracy

7. Leading and streamlining the processes for onboarding merchants for Retail channel & brands and taking initiatives to reduce customer and merchant grievances

Superpowers / Key Skills Required:

1. Bachelor's degree in engineering or related field with at least 7-8 yrs of exp.

2. 5+ years of Program management/ operations management experience in a fast paced internal company

3. High‌ ‌degree‌ ‌of‌ ‌ownership‌ ‌in‌ ‌taking‌ ‌things‌ ‌to‌ ‌completion‌ ‌with minimal oversight

4. Ability‌ ‌to‌ ‌multitask‌ ‌and‌ ‌work‌ ‌on‌ ‌diverse‌ ‌range‌ ‌of‌ ‌requirements‌ ‌

5. Prior‌ ‌experience‌ ‌in‌ EMI ‌industry‌ ‌is‌ ‌a‌ ‌plus‌

Why join us: We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India.

Compensation: If you are the right fit, we believe in creating wealth for you.With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It is your opportunity to be a part of the story!