JOB DESCRIPTION

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited owns the brand Paytm founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, SAIF Partners, Berkshire Hathaway, T Rowe Price, and Discovery Capital.  

About the team: Affordability at Paytm is an Omni channel team that drives the EMI business at the point of sale, both for online and offline merchants. We partner with various OEMs / brands and merchant partners to offer affordability to the customers.  

About the Role: Part of our Brand EMI Support Team and Managing the direct day-to-day requests received from various ground sales teams and internal stakeholders related to Brand EMI operations.

Expectations/ Requirements:

1. Timely Response to EMI escalation via multiple channels - Whatsapp, Email, Calls

2. Communicate proactively with internal & external stakeholders.

3. Compliance check regularly and escalate it to next-level support.

4. Escalates complicated issues to senior levels.

5. Deliver Activity reports, follow-up reports, and Monthly summary reports with high quality.

6. Coordination with frontline support teamDrive improvement and efficiency.

Superpowers / Key Skills Required:

1. Experience with any of the fintech support operations is preferred.

2. Proficiency with Microsoft Excel. Experience in working with Google spreadsheet and any other reporting tools will be an advantage.

3. Willingness to learn new products within a short span of time.

4. Min of 2+ of experience in operation support in the fintech space.

5. Experience in affordability/ fintech space is a plus

6. Must be a graduate 

Why join us: We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. 

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It is your opportunity to be a part of the story!