Customer Care Rep
Logistics, Sales & Operations · Sales & Business Development · Sales Support
In short
ASSA ABLOY Entrance Systems seeks a Customer Care Representative in Monroe, North Carolina. This full-time, on-site role involves supporting district service operations, managing customer communications, dispatching technicians, and preparing reports. The position offers comprehensive benefits, career development opportunities, and values candidates with strong interpersonal skills and Microsoft Excel proficiency.
Responsibilities
- Manage all aspects of customer service including answering calls, entering customer information in BAAN, scheduling service calls, and dispatching technicians.
- Provide quotes to customers based on technician recommendations and order parts when required.
- Collect and ensure accurate service call information, including billing address and purchase order details, is entered in BAAN.
- Communicate order status updates to customers.
- Forward new equipment sales leads to Sales Representatives.
- Maintain monthly reports for key customers as instructed by the Service Manager.
- Act as a liaison between production and sales.
- Assist the phone team with corporate calls.
- Identify and communicate warranty conversion opportunities to outside sales representatives.
Requirements
- Proficiency in Microsoft Excel, including basic data entry, spreadsheet navigation, and common functions.
- Strong phone etiquette with excellent verbal communication skills.
- Outgoing, personable, and comfortable engaging with customers and team members in a fast-paced environment.
- No college degree required; equivalent experience and strong interpersonal skills are valued.
Desired Qualifications
- Support all aspects of the district service business.
- Deliver exceptional service to internal and external stakeholders.
- Maintain and prepare required reports for customers, sales representatives, and service management.
- Provide superior customer service through prompt phone and email communication.
- Ensure fast turnaround on district service calls and inquiries.
- Collaborate and communicate effectively with Service Technicians.
- Cross-train in various departmental functions including preparing service quotes, following up on outstanding quotes, and creating purchase orders.
- Additional responsibilities may be assigned as needed.
Benefits
- Competitive pay
- Robust health insurance options
- Retirement plans
- Paid Time Off (PTO)
- Holidays
- Tuition reimbursement
- Service awards
- Health, dental, and vision plans
- 401(k) with company matching
- Short- and long-term disability, life, and accidental insurance
- 15 PTO days
- 11 paid holidays
- Flexible scheduling
#Customer Service#Contact Center Operations
Company
ASSA ABLOY Group
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Monroe, United States
Qualification
No Formal Education
Applicants
Be an early applicant