The Job

CTK Svc Sr. Associate [S], CTK

Logistics, Sales & Operations · HR & Admin · HR Operations · Administrative Support

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In short

Amazon seeks a Time and Attendance Operations Administrator for its Centralized Timekeeping (CTK) team, supporting a global workforce remotely. This role involves managing employee time records and providing support via chat and phone, ensuring accurate data entry and compliance with policies and laws.

Responsibilities

  • Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
  • Ensure accurate and timely data entry for attendance management.
  • Maintain detailed records in the service case management system.
  • Apply Amazon's attendance policies while ensuring compliance with state and federal laws.
  • Address HR queries using standard operating procedures and documentation.
  • Take full ownership of employee cases from initial contact to resolution.
  • Document process gaps and suggest service improvements.
  • Communicate clearly in English through both verbal and written channels.
  • Contribute to team initiatives for service enhancement.
  • Maintain a strong focus on customer service.
  • Report directly to the Time and Attendance Manager or designated Point of Contact.

Requirements

  • 6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
  • Bachelor's degree or equivalent.
  • 6+ months of Microsoft Office products and applications experience.
  • Knowledge of Microsoft Office products and applications (especially Excel).
  • Knowledge of Microsoft Office including outlook, Word, and Excel.
  • Experience in confidential environments.

Desired Qualifications

  • 1+ years of Microsoft Office products and applications experience.

Benefits

  • Inclusive culture that empowers Amazonians to deliver the best results for our customers.
#HR#Timekeeping#Operations#Customer Service#Data Entry#Payroll#Compliance
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

India

Visakhapatnam, India

Qualification

Bachelor

Applicants

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