Job description 

Essential Job Functions

• Chatbot Development and Maintenance:
  • Analyze business requirements in collaboration with business.
  • Discover, Assess, build prototypes, proof of concepts and propose use cases
  • Collaborate with developers and designers to create, deploy, and maintain chatbots.
  • Regularly update chatbot scripts and responses to improve user interactions.
• Data Analysis:
  • Collect and analyze data related to chatbot interactions and user behavior.
  • Use data insights to identify trends, areas for improvement, and opportunities for chatbot enhancements.
• User Feedback Management:
  • Gather user feedback and complaints related to chatbot performance.
  • Address user concerns and work on improvements based on feedback.
• Performance Monitoring:
  • Monitor chatbot performance metrics, such as response time, accuracy, and user satisfaction.
  • Implement strategies to optimize these metrics.
• Chatbot Training and Integration:
  • Train chatbots to understand and respond to new user queries and industry-specific knowledge.
  • Integrate chatbots with various platforms and applications.
• Quality Assurance:
  • Conduct regular quality assurance testing to ensure the chatbot's responses align with organizational objectives and industry standards.
• User Training and Support:
  • Train end-users and internal staff on how to effectively use the chatbot.
  • Provide technical support and troubleshooting assistance to users as needed.
• Documentation:
  • Maintain documentation related to chatbot processes, updates, and improvements.
  • Create user guides and training materials.
• Compliance and Security:
  • Ensure chatbots adhere to relevant legal, security, and compliance standards, such as GDPR, HIPAA, etc.

Standard Minimum Requirements

• Education: Bachelor's degree in computer science, data analytics, or a related field (or equivalent experience).
• Experience: 8+ years of applicable IT Experience

  • Minimum 8 years of related experience in automation, business analysis, data & analytics,

  • Proficiency in natural language processing (NLP), Generative AI/ChatGPT and machine learning concepts.

  • Strong analytical skills and the ability to work with data.

  • Experience with chatbot development platforms and tools.

  • Knowledge of programming languages (e.g., Python) may be beneficial.

  • Excellent communication skills to gather user feedback and interact with developers and users.

  • Problem-solving skills and the ability to adapt to changing chatbot needs.

  • Familiarity with AI and chatbot industry trends and best practices.

  • Refer to “Specific Job posting content” section for additional experience details.

Language

The ability to fluently read, write, understand, and communicate in English.

Specific Job Positing:

• Good Coordination, Presentation and Communication skills
• Experience in performing opportunity assessment to identify use cases for Chatbots
• Experienced working with global business stakeholders and multiple IT teams.
• Ability to understand business processes and help optimize processes for efficiency.
• Experience with specific chatbot platforms (e.g., Dialogflow, Aisera, Microsoft Bot Framework, IBM Watson Assistant).
• Certification in AI, machine learning, or chatbot development.
• Experience with life sciences, health care or medical device industry