Commercial Contract Manager
Logistics, Sales & Operations · Supply Chain & Transport · Procurement
In short
Tetra Pak Japan is seeking a customer-focused Commercial Contract Manager in Tokyo to support front-line sales by managing customer relationships, negotiating contract terms, and ensuring compliance with company policies and Japanese law. The role involves preparing, reviewing, and updating contracts, handling claims, and collaborating with various internal teams.
Responsibilities
- Clarify contract terms and provide customer updates and support.
- Suggest improvements to service delivery and build strong customer relationships.
- Support the preparation, review, and signing of customer contracts.
- Ensure compliance with contract terms by both Tetra Pak and the customer.
- Maintain organized and updated contract documents in the system.
- Assist internal teams in understanding contract responsibilities and timelines.
- Help with pricing and payment terms in customer contracts.
- Ensure commercial agreements follow company policies and Japanese law.
- Work with finance and legal teams to manage risks and resolve contract issues.
- Investigate customer claims related to product quality, delivery, or service.
- Collaborate with technical, supply chain, and legal teams to find claim resolutions.
- Maintain clear records of claims and follow up until resolved.
- Track and report key data such as number of claims, resolution time, and customer feedback.
- Prepare summaries and presentations for management.
- Support audits and internal reviews with accurate records.
- Collaborate with sales, technical service, supply chain, and legal teams.
- Share best practices with colleagues globally.
- Participate in regional meetings to align on processes and improvements.
Requirements
- 5+ years in customer service, contract management, or commercial operations.
- Working knowledge of the Japanese Civil Code, Commercial Code, and standard Japanese contract practices.
- Strong written and spoken English.
- Experience in manufacturing, packaging, or industrial sectors preferred.
- Experience working in international or cross-cultural settings.
- Experience reviewing contracts under guidance from a legal department in a multinational company preferred.
Desired Qualifications
- Korean (spoken and written) is helpful but not required.
- Familiarity with contract management systems is a plus.
Benefits
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- A culture that pioneers a spirit of innovation where our industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.
#commercial contracts#contract management#customer relationship management#legal#finance
Company
Tetra Pak
Job Posted
13 hours ago
Expires
in 1 month
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Tokyo, Japan
Applicants
Be an early applicant