Key Objectives :
Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.

Responsibility :

• Ensure amounts collected from the customer are deposited in the branch within the specified timeline
   

• Ensure feedback from collection activity is properly updated in Collection System
   

• Adherence to Code of Conduct always
   

• Timely reporting of service issues to the supervisor
   

• Follow all related procedures/documentation wherever applicable
   

• Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc.
   

• Closure of all customer escalations within applicable TAT
   

• Maintenance and timely update of the legal MIS
   

• Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
   

• Timely implementation of legal tools
   

• Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
   

• Ensure that all the accounts are managed in a manner so that:
   

• Defined timelines are met
   

• Appropriate approvals are in place
   

• Continuous feedback given to the local Credit team
   

• Maintain relations with the law enforcement agencies for effective recovery of dues
   

• Ensure documentation of Foreclosure files as per checklist
   

• Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
   

• Maintain stock of property as per applicable processes
   

• Maintain periodic Asset verifications reports.
   

• Ensure timely update of records for accountholder-s change of contact details
   

• Achieve targeted results through interface with internal as well as external stakeholders
   

• Conduct periodic Collection Agency Audit
   

• Exercise adequate control over Agency performance in terms of
   

• Recruitment & training of field collectors
   

• Managing agency and field collector productivity

  Qualification - Post Graduate/Graduate in any discipline