Job Description: 

As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services. 

Key Responsibilities: 

 Incident Management: 

    Receive and log incident tickets. 

    Troubleshoot and resolve basic AWS-related issues. 

    Escalate complex issues to higher-level support teams. 

 Monitoring and Alerting: 

    Monitor AWS environments for performance and availability issues. 

    Respond to alerts and take corrective actions. 

 Knowledge Base Management: 

    Contribute to and maintain knowledge base articles. 

    Document troubleshooting steps and solutions. 

 Customer Interaction: 

    Communicate effectively with customers to understand their issues. 

    Provide clear and concise explanations of technical issues. 

 Security: 

    Adhere to security best practices and policies. 

Identify and report potential security threats. 

Required Skills and Qualifications: 

 Technical Skills: 

    Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.) 

    Knowledge of basic troubleshooting techniques. 

    Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell). 

   Deployment and Configuration: Deploy and configure AWS resources as per predefined templates. 

 Backup and Recovery: Perform regular backups and restore operations. 

 Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs. 

 Soft Skills: 

    Excellent communication skills, both written and verbal. 

    Strong problem-solving and analytical skills. 

    Ability to work independently and as part of a team. 

    Customer-focused approach. 

 Certifications (Preferred): 

    AWS Certified Cloud Practitioner