Channel Team Lead - AMZL
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Amazon seeks a Channel Team Lead for its transportation team in Mumbai, India. Responsibilities include identifying and acquiring new retail stores, managing and growing partner businesses, conducting field visits, providing training on Amazon processes, and maintaining performance reports. The role also involves managing a team, enhancing account engagement, and driving operational improvements for a better delivery experience.
Responsibilities
- Market mapping and identification of potential retail stores for acquisition, induction, and onboarding.
- Managing and driving the growth of Channel partners/stores' business with Amazon.
- Building and executing a strategic account plan to deliver key business opportunities.
- Visiting targeted number of stores on a daily/weekly/monthly basis.
- Delivering training and coaching on Amazon processes, products, operating model, and SOPs.
- Enabling network with new product launches and partnering with operations teams.
- Maintaining and publishing routine reporting on stores' performance and business with Amazon.
- Publishing recommendations and action plans based on data.
- Reporting the overall Network Health in the assigned territory.
- Building and managing a multi-layer team and managing performance through coaching and mentoring.
- Driving team of associates for managing their targets.
- Setting proper expectations, providing clear status communications, and managing relationships with acquired/assigned stores.
- Working with Stores/channel partners to improve operational aspects of their business.
- Enhancing engagement with accounts to improve business and increase retention.
- Driving stores against goals (Volume, FTR and other key metrics).
- Handling day-to-day operational escalations and being available round the clock to manage issues.
- Internal/External Stakeholder management.
- Supporting station operations and/or customer deliveries.
Requirements
- Bachelor's degree
- Strong execution skills
- Action oriented, go getter
- Resourceful to identify the way to get things done using limited resources
- Ability to navigate ambiguity and drive clarity for the team in evolving situations
- Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making
- Effectively analyzes and interprets information, identifying and validating key facts, including reviewing alternatives to determine advantages and associated risks.
Desired Qualifications
- Experience in sales
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