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Central Service Planner- CTS
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Logistics Management · HR Operations
In short
Seeking a Central Service Planner-CTS for Atlas Copco in Pune, India. This hybrid role focuses on operational and sales support, including contract management, SAP booking, and issue resolution. The position also involves supporting data cleansing and WINGS application implementation to ensure smooth operations and customer satisfaction.
Responsibilities
- Ensure immediate closure of contracts upon expiration.
- Verify equipment master data and customer master data at the time of contract booking.
- Conduct monthly reviews and follow up with zones to ensure timely execution and closure of contract jobs.
- Attend audits and submit all documents related to service contracts.
- Generate S2M orders and ensure their timely closure by coordinating with Zonal Service Planners.
- Create new customer CSI and maintain master data.
- Ensure timely booking of service contracts in SAP by reviewing quotations and collecting relevant information from Sales Engineers.
- Raise contract invoices as per the agreed billing frequency.
- Create credit notes and debit notes.
- Monitor accrued and deferred revenue and take appropriate actions.
- Create proforma invoices and follow up with the sales team for payments.
- Create and transfer equipment in SAP by collecting and providing the required data.
- Coordinate with Product Managers, ISC, and GECIA for the creation of new parts in the system.
- Improve customer responsiveness through effective coordination and communication with zones regarding system updates and changes.
- Understand and resolve system-related issues raised by zones, including SAP, COPS, ePad, and other applications.
- Create SNOW/MyQuest tickets for system issues and escalate them appropriately.
- Understand and resolve issues related to ACDC, including invoicing, delivery challans, and RMAs.
- Coordinate with Global Process Engineer (GPE) to address process-related challenges and resolve issues.
- Bridge the gap between ACDC and the zones to ensure timely parts availability and invoicing.
- Develop and communicate the process for field return materials through the RMA system.
- Achieve 100% master data cleansing as per the guidance of the Stellar Project Team.
- Support the design, testing, and implementation of service processes for the WINGS application in INK.
- Review and update all process documentation time to time.
- Create and deactivate FSE profiles during employee movements and maintain accurate records.
- Provide system access to newly appointed members of the CTS Service Operations team.
Requirements
- Minimum 3 yrs. relevant experience in Atlas Copco preferably in Service Planner role
- Any graduate.
- Diploma or Degree Engineer.
- Good understanding of Service operations and importance of customer satisfaction
- Sufficient knowledge of SAP and ACT
- Excellent communication and Interpersonal skills.
- Committed team player.
- High levels of energy and drive.
- Accountability & Customer Focus
Desired Qualifications
- Follow in letter and spirit the Atlas Copco Vision, Mission and core values
- Comply with the Atlas Copco Business Code of Conduct
- Comply with the policies and procedures communicated from time to time
- Comply with the Safety, Health and Environment (SEH) norms defined by the organization
- Perform any other tasks given by Manager from time to time
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#Administration
Company
Atlas Copco
Job Posted
2 weeks ago
Expires
Potentially expired
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Pune, India
Applicants
Be an early applicant