Case Mgr, MLOA [S], Disability and Leave Services
Logistics, Sales & Operations · HR & Admin · HR Operations · Administrative Support
In short
This is a contractual role for a Case Manager within Amazon's Disability and Leave Services team, based in Hyderabad, India. The role involves providing comprehensive case management for employees dealing with various types of leave of absence and disability events, acting as a single point of contact and ensuring compliance with relevant laws and benefit plans.
Responsibilities
- Initiate and respond to inquiries about leave and disability events, benefits, and options.
- Serve as a point of contact for assigned employees, providing holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with leave plans, federal and state laws, and benefit plans.
- Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event.
- Critically assess and adjust the case management plan to an employee’s changing needs.
- Address and respond to sensitive situations.
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs.
- Identify and solve problems that may arise, sometimes with limited information.
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work.
- Communicate regular updates to employees and stakeholders both verbally and in writing.
- Ensure compliance with standard work, federal/state regulations, and company policy.
- Maintain system records to ensure accurate and timely information/documentation.
- Consult, coordinate and partner with third party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in business, HR, or a related field, or High school or equivalent diploma.
- 1+ years of customer service experience, or Bachelor's degree in business, HR, or a related field.
- Knowledge of Microsoft Office including Outlook, Word, and Excel.
- Speak, write, and read fluently in English.
Desired Qualifications
- Experience identifying and resolving complex issues.
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units.
- Experience with end-to-end ownership of major project deliverables.
- Experience handling confidential information.
- Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA.
- Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters.
- Experience working multiple projects or cases independently in environment with changing priorities.
#Administrative Support
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Contract
WorkMode
Remote
Experience Level
Associate
Locations
Hyderabad, India
Qualification
Bachelor, Diploma
Applicants
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