Automated Operations Engineer
Technology, Data & Digital · IT Infrastructure & Security · DevOps · IT Support
In short
Ericsson is looking for an Automated Operations Engineer in Noida, India, to manage 1st level proactive and reactive maintenance, ensuring services meet SLA and customer satisfaction. Responsibilities include service monitoring, alarm handling, performance monitoring, security event monitoring, and incident management.
Responsibilities
- Participate in 1st Level Service Monitoring and Event Management.
- Handle Service and Resource Alarm efficiently.
- Monitor the performance of Resources and Services.
- Conduct Security Event Monitoring.
- Identify and document incidents.
- Support in the investigations related to capacity and performance.
- Track, manage and report on incident resolution.
- Escalate identified security incidents.
- Initiate Problem Management processes.
- Support preventive maintenance execution for Field Operations.
Requirements
- Ericsson Operations Engine - Mode Of Operations.
- Test Automation Management Tools.
- Test Execution Engine.
- Dealing With Enquiries.
- MS TOP.
- Document Control.
- Software Performance Testing.
- Ericsson RAN Management.
- Ericsson VAS Management.
- Customer Complaint Resolution.
- Client Services.
- ITIL.
- Call Centers.
- Ericsson Packet Core Management.
#Electronics#Engineering#Contamination Control#Computer Science#Communication Engineering#Communication#Command Line Interface#Command Line#Cloud Operations#Cloud Integration
Company
Ericsson
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant