About the Role:

• Maintain TAT of 8 hours for Priority cases and 24 hours resolution and 90% to be turn around as per SLA
• Data quality to be maintained at 99% - 
• Ensuring self audits are done before processing (or) changes on WRP and SFDC
• Efficient workflow management and prioritization of cases and referrals -
• Individual productivity targets are met consistently - Overall team's average for Cases/Referrals and Accounts Creations
• All activities done right at the first time to avoid rework and escalations
• Stakeholder/Client escalations to ensure not to have more than 1 escalations in a quarter
• Contribute towards NPS by improving Customer Billing Experience    - 
• Ensure billing and shipping details matches the data provided by the requestor
• Ensure correct e-billing contacts are set up. When a contact is removed ensure that there is a confirmation from client
• Ensure tax classifications are set up correctly & exemptions documents maintained as applicable.

About You:

• Stabilization and Support Growth
• Experience - 0 to 1 year
• Work towards stabilizing the transitioned processes with minimum disruptions resulting from efficient productivity and quality management by being determined, focused and flexible.
• Ensuring that all the scheduled trainings are attended without fail by managing shifts and leaves appropriately
• Customer Accounts to be created & modified as per the request.
• Work closely with Order Management Team to get the order processed by completing Customer Master work on time.