Description & Requirements

What You Need: As L1 Technical Support, you will have the responsibility to handle Calls from the Customer [Voice/Email] on technical issues & provide support to clients over the mail, phone, by referring KB for workaround / resolution and provide necessary information/observations/logs & all required support to L2/L3 team to diagnose a reported/escalated problem. • Basic Knowledge on SQL Queries. • Multi OS experience Windows, Unix. • Multitasking capabilities which includes Ticket handling & Follow-ups Requirements: • Engineering Graduate with 0-1-year experience as a L1 technical support engineer, including front-line contact with customers via phone and e-mail. • Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc • Support Customers over the phone/email by answering their product questions and offering technical assistance. • Experience on working with remote support groups, international support groups, and 24x7 support operations. • The position is shift based covering 24/7 as part of a rotation [Monthly] which encompasses nights and weekend working. • Should have experience in Client Interaction. • Good communication and ability to work independently. • Good technical capability with strong planning and follow up Skills, Monitoring and regular status updates to management.