Description

Customer Experience & Analytics

The Customer Experience & Analytics team empowers stakeholders with timely and relevant data driven insights to help run a more customer centric and dependable airline
 
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. 

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. 

Create what’s next with us. Let’s define tomorrow together. 

Job overview and responsibilities

United Airlines is set to expand its fleet size and route network in the near future. The goal of this team is to help empower stakeholders across operating teams with timely and relevant data driven insights to help meet the challenges of scaling the airline, while continuing to maintain dependability and customer focus.

• Extract data from a variety of sources to assist in building operational dashboards and reports
• Leverage data from a variety of sources to analyze business performance and provide actionable insights
• Support creation of presentations for United leadership and external stakeholders
• Execute solutions to business problems using data mining and data analysis

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required 

• Bachelor's degree in bachelor's degree in a quantitative field like Math, Statistics, Computer Science, Engineering, or related field required
• 0 to 2 years of experience in analytics
• Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
• Attention to accuracy and detail
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Master's degree
• Airline experience or knowledge of airline operations preferred
• Familiarity with database querying tools and ability to write complex queries and procedures using Teradata SQL and/or Microsoft TSQL 
• Familiar with reporting tools – Spotfire/ Tableau/ Power BI