Assistant Technical Support Engineer - Diagnostics Team
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering
In short
Volvo Group is seeking an Assistant Technical Support Engineer for their Diagnostics Team in Oostakker, Belgium. This graduate position involves providing first-line technical and diagnostic support to global markets and dealers, ensuring premium customer service with a focus on connected services and the latest technologies.
Responsibilities
- Provide first-line support for technical inquiries, remote diagnostics, and connected services to global markets and dealers.
- Utilize latest technologies to ensure customer satisfaction and improve internal processes.
- Work with a diverse, multicultural team in an inspiring and thriving environment.
- Support dealers and customers worldwide with technical and diagnostic solutions for Volvo Trucks, Renault Trucks & Volvo Bus.
- Be willing to work on shifts to provide 24/7 support.
Requirements
- Technical background in automotive engineering or broad technical knowledge through experience.
- Analytic approach, problem-solving mindset, and ability to interpret technical documentation.
- Understanding of how software applications work.
- Experience working with computers and adapting to new technology.
- Good collaboration and communication skills.
- Natural inclination for continuous learning and personal involvement.
- Fluent in English and at least one other European language (preferably Spanish or Italian).
Desired Qualifications
- Experience of working in a dealership as a technician is a plus.
- Any other European language is an asset.
Benefits
- A solid package of compensation and benefits.
- Opportunity to work in a global and dynamic organization with highly skilled colleagues.
- A working environment that believes in customer success, trust, passion, performance and change.
- Regular opportunities for training and education for continuous development.
- Meal voucher.
- A company restaurant.
- Commuting allowance.
#transportation#sustainable#infrastructure#diagnostics#technical support#automotive#software#customer service#Volvo
Company
Volvo Group
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Oostakker, Belgium
Applicants
Be an early applicant