Aftermarket Manager
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Production Management
In short
Atlas Copco is seeking an Aftermarket Manager to lead the growth, performance, and profitability of their aftermarket business for industrial compressors. This role involves managing the customer lifecycle through exceptional service, operational excellence, and customer-focused solutions, reporting to the General Manager.
Responsibilities
- Lead the aftermarket business for engineered-to-order industrial compressors, including commissioning, service, technical support, parts, repairs, upgrades, and aftermarket sales.
- Develop and execute strategies to drive revenue growth, profitability, and long-term customer value.
- Own the customer experience post-shipment, ensuring successful commissioning, service delivery, and ongoing support.
- Partner across functions to deliver responsive technical support, service excellence, and parts availability.
- Lead customer relationships across the installed base, driving satisfaction, loyalty, and long-term partnerships.
- Resolve escalations, warranty issues, and commercial matters.
- Promote a culture of safety, accountability, and continuous improvement.
- Ensure compliance with company policies and regulatory requirements.
- Address quality issues and corrective actions.
- Lead, develop, and coach a multidisciplinary team, fostering high performance and engagement.
- Build organizational capability through employee development, succession planning, and continuous learning.
- Provide strategic leadership as a member of the leadership team.
- Build strong partnerships across global and cross-functional teams.
Requirements
- At least 10 years of experience in aftermarket, service field operations, or customer support in a rotating equipment environment.
- At least 5 years of experience in a progressive leadership and people management role.
- A bachelor's degree in engineering, business, operations management, or related field.
- Demonstrated success growing aftermarket business through parts, service, upgrades, repairs, and service agreements.
- Experience managing customer claims, warranty matters, and commercial negotiations.
- Experience working within complex customer-focused manufacturing environments.
- Ability to travel 25-50%, including international and domestic, to support customer sites, commissioning, service activities, and relationship management.
Desired Qualifications
- Culture of trust and accountability: Lead with ownership in a collaborative environment that values integrity, accountability, and empowered decision-making.
- Lifelong learning and career growth: Expand your impact through leadership opportunities, professional development, and exposure to strategic business initiatives across a global organization.
- Innovation powered by people: Partner with cross-functional teams to deliver complex customer projects, improve processes, and drive operational excellence through continuous improvement.
Benefits
- Base salary ranges from $158,770 to $186,450 annually, commensurate with experience and qualifications.
- Annual bonus structure.
- Generous paid time off (holiday, vacation, and sick time).
- 401(k) with up to 6% company match.
- Flexible working hours to support work-life balance.
#Aftermarket#Manager#Industrial Compressors#Customer Lifecycle#Service#Technical Support#Parts#Repairs#Upgrades#Sales#Commissioning#Operational Excellence#Quality#Safety#People Leadership#Strategic Support#Leadership Team#Manufacturing
Company
Atlas Copco Group
Job Posted
3 days ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Executive
Locations
Voorheesville, United States
Qualification
Bachelor
Applicants
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