Description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled IT Analyst Technical Infrastructure to join our Global Voice and Telepresence -CAT IT Division

The preference for this role is to be based out of Whitefield PSN Office , Bangalore

Job Summary:

We are seeking a dynamic and skilled Communication & Collaboration Analyst to join our innovative team. In this key role, you will support Microsoft (MS) Teams calling, manage our cutting-edge Digital Signage environment, and administer cellular phones. Your technical expertise and excellent communication skills will be crucial in ensuring seamless operations and robust support for our advanced collaboration and communication systems. Join us and be a part of a forward-thinking organization where your contributions will drive impactful changes and elevate our technological capabilities.

Key Responsibilities

• Enhanced Communication: By supporting Microsoft Teams calling, the analyst will ensure seamless communication within the organization, leading to improved collaboration and productivity.
• Effective Information Distribution: Managing the Digital Signage environment will enable the efficient distribution of information across the organization, ensuring that all employees are well-informed and up to date.
• Expanded Connectivity: Administering cellular phones will ensure that employees have reliable and efficient communication tools, enhancing their ability to stay connected and perform their tasks effectively.

What you will have

• Bachelor's degree in IT, Computer Science, or related field
• Experience in supporting MS Teams calling or similar systems
• Knowledge of Digital Signage systems and cellular phone administration
• Strong problem-solving and communication skills
• 5 days Work from office
• Shift Timing -01:00PM -10PM IST

Preferred Skills

• Experience with MS Teams calling
• Familiarity with Digital Signage software and hardware
• Administration of cellular phones

Why Join Us

• Dynamic and innovative team
• Collaborative work environment
• Professional development opportunities
• Competitive salary and benefits

Work Environment

• The primary location for this position is Bangalore PSN
• Relocation is NOT available
• This role may require occasional on-call support and the ability to work flexible hours to address urgent issues
• 10% travel may be required

Skills desired:

Technical Analysis: Knowledge of the concepts, methodologies, and activities in technical analysis; ability to forecast the direction of technical landscape using technical indicators and take collective actions.
Level Basic Understanding:
• Lists commonly used technical analysis tools and technologies.
• Documents key technical analysis procedures and policies.
• Describes basic concepts and major activities associated with technical analysis.
• Identifies the sources of information to extract the required data and technical indicators.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Basic Understanding:
• Uses a structured approach in analyzing and resolving technical problems.
• Seeks opportunities for continual learning to maintain technical competence in pursuit of technical excellence.
• Provides examples or case studies demonstrating technical excellence in actual business scenarios.
• Pursues, prepares for and assumes new technical assignments and challenges.

Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Level Basic Understanding:
• Describes the advantages and disadvantages found in commonly used hardware products.
• Identifies the main components of IT hardware.
• Lists the main hardware vendors and products within the market place.
• Cites examples of effective hardware usage within the organization.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Basic Understanding:
• Describes major components of system testing used by the organization.
• Documents the standard processes and procedures involved in system testing.
• Explains the importance of thorough system testing prior to implementation.
• Identifies common errors that occur in standard system testing activities.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
Level Basic Understanding:
• Discusses the inter-relationship between software, hardware and telecommunications.
• Lists major software components and problems with the current software environment.
• Describes architectural principles, blueprints and standards.
• Identifies key aspects of the organization's software infrastructure.

Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.
Level Basic Understanding:
• Highlights the characteristics of excellent and poorly composed documentation.
• Describes basic writing standards and procedures of technical writing.
• Identifies available delivery alternatives (e.g. paper, on-line) in the local environment.
• Explains the basic concepts behind effective technical documentation.