Job Description

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Description: 

Position: Technical Support Engineer  – Data-Center Switching 
Role: Individual Contributor Role 
Location: Bangalore

Summary:

 This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Key Responsibilities:

- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

- Be a fast learner and keep pace with newer technologies

Mandatory Skills:

- Support for Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

- Excellent verbal and written communication, presentation, and customer handling skills.

- Ability to logically troubleshoot complex and high impact problems

- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

- In-depth knowledge of the following:

- Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]

- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),

- IP routing protocol (BGP, OSPF, RIP),

- Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.

- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Requirements :

- Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting/Designing/implementing IP networks.

- Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).

Preferred Certifications: - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP