Graduate Trainee, Customer Success
Calix
Bengaluru, Karnataka, India
About Calix Calix is a global leader in cloud and software platforms, enabling service providers to simplify operations, innovate faster, and deliver exceptional subscriber experiences. As a Support Engineer Intern, you will have the opportunity to work with industry-leading technologies and contribute to world-class customer support operations. We are looking for prospective candidates from the Graduating class of 2024/2025 to join our Support Engineering team as interns. In this role, you will provide technical support for Calix access platforms and cloud platforms, assisting our customers with troubleshooting and resolving issues efficiently. This position offers an opportunity to gain hands-on experience with networking and cloud technologies while working in a customer-focused environment. Responsibilities: Provide assistance in troubleshooting and resolving technical issues related to Calix access and cloud platforms. Collaborate with senior engineers to analyse, diagnose, and document support cases. Acquire and apply industry best practices in networking, cloud technologies, and customer support. Communicate effectively with customers to gather information and provide updates. Work in collaboration with cross-functional teams to ensure high-quality support and service delivery. Participate in training sessions to enhance both technical and professional skills. Technical Skills Education: Bachelor’s degree in engineering (B.E./B.Tech) in Electronics & Communication, Computer Science, Information Technology, or related fields – Graduating Class of 2024/2025 Technical Knowledge: Basic to intermediate understanding of networking concepts (IP, routing, switching), cloud computing, and Linux. Problem-Solving Skills: Ability to analyze issues and think critically to provide solutions. Focus/Interest: Cloud-based technology with client/server architecture and remotely connected devices. Communication Skills: Strong oral and written communication skills, able to be concise and effective. Interpersonal Skills: Self-awareness and ability to build and maintain relationships. Clarity: Ability to explain technical concepts in simple and clear terms. Cultural Fit: Values teamwork and collective success, while constantly improving oneself for the benefit of the team. Team Player: Ability to work effectively in a collaborative environment. Eagerness to Learn: Passion for technology and willingness to quickly learn new skills.
