Tech Ops Associate, SMPO at Amazon | Full-time | On-site

Device Associate, QUALITY SERVICES, Reader Ops.

Amazon

Chennai, Tamil Nadu, India

Posted: a year ago

Device Associate at Amazon's Quality Services Reader Ops is responsible for executing test cases, reporting discrepancies, ensuring on-time delivery of results, and maintaining quality standards. This full-time on-site opportunity is based in Chennai, Tamil Nadu, India.

IT Support Associate

Amazon

Bengaluru, Karnataka, India

Posted: 8 months ago

DESCRIPTION At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Associate . IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities include, but are not limited to: 1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5. This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment. 6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. 7. This role will be working from Bangalore (BLR18) Corporate office. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation..   BASIC QUALIFICATIONS • Bachelor’s degree/Diploma • 0 months to 18 months of work experience. • Good communication skills   PREFERRED QUALIFICATIONS • Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools • Basic Understanding and troubleshooting skills on Network

Sr. Associate-BA, Home Entertainment

Amazon

Bengaluru, Karnataka, India

Posted: 2 years ago

DESCRIPTION Amazon is seeking an BA to support the Wireless Category team. We are looking for a strong candidate who will take ownership and drive preparation and monitoring of business and Financial metrics. Key job responsibilities Job responsibilities 1. Prepare dashboards on various metrics including inputs for P&L preparation 2. Metrics and Reports - Own the design, development, and maintenance of ongoing metrics, reports, analysis, dashboards, etc. to drive key business decisions. 3. Ensure data accuracy by validating data for new and existing tools. Automate data templates and reports 4. Build a SQL repository for adhoc requests and reports 5. Develop and Train Biz Ops for organizing and reporting where automation not possible Responsibilities: The successful BA should be able to demonstrate: 1. Strong Excel and SQL skills along with experience in any of the following Power BI/ Tableau or AWS Quick sight 2. Passion for converting data to insights, building frameworks for decision making, high attention to details and data fidelity 3. Communicate thoughts clearly and good verbal command Attention to detail, ability to do in-depth data mining, methodical approach to work while also seeking to understand the big picture 4. Results driven with the ability to innovate and simplify current process and practices. We are open to hiring candidates to work out of one of the following locations: Banagalore, KA, IND BASIC QUALIFICATIONS - 1+ years of data analytics or automation experience - 1+ years of capacity planning, operations planning, business analysis or similar experience - Bachelor's degree - Knowledge of data pipelining and extraction using SQL - Knowledge of SQL and Excel at a moderate or advanced level - Experience with data mining tools like SQL, SAS, SPSS, or similar PREFERRED QUALIFICATIONS - Experience with Microsoft Office products and applications

Security Ops Center Associate

ECI

Bengaluru, Karnataka, India

Posted: a year ago

Join ECI as a Security Ops Center Associate responsible for analyzing and responding to network security events. You will conduct threat investigations, develop detection methodologies, and provide incident response support. This onsite role requires proactive monitoring, collaboration with teams, and continuous improvement in information security knowledge.

Support Ops, Support Operations

Amazon

Bengaluru, Karnataka, India

Posted: 2 years ago

DESCRIPTION Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers’ product the same day anywhere in the world. Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries Key job responsibilities Responsibilities include: • Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. • Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones). • Achieving weekly productivity and quality targets. A day in the life Consistently improving Seller experience About the team Mission - To mitigate business risk while driving an excellent customer experience We are open to hiring candidates to work out of one of the following locations: Bangalore, KA, IND BASIC QUALIFICATIONS • Bachelor’s Degree • Experience with Microsoft Office, including Outlook, Word, and Excel • Exceptional analytical, logical and data gathering skills • Excellent communication and comprehension skills • Excellent problem solving skills PREFERRED QUALIFICATIONS • Experience in a production environment and proven track record of achieving productivity and quality targets. • Previous experience in a contact center environment. • Experience in problem solving, including the ability to recognize non-obvious patterns • Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines. • Ability to maintain high levels of confidentiality and data security standards. • A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment. • A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations. • Clear oral and written communication skills. • Experience with fraud or risk investigations. • Experience in payments & banking domain. • Demonstrated positive, results oriented attitude. • Excellent team player capable of learning and sharing knowledge in a team environment.

Investigation Associate

Amazon

Bengaluru, Karnataka, India

Posted: a month ago

DESCRIPTION Investigation Associate - Level 2 (Work from Home) "Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon." About the team Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Team . Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The investigators will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standards About the team The mission is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally. BASIC QUALIFICATIONS • Education Qualification: Graduate in any discipline • Work Experience: 0 to 1 years • Communication Skills- Excellent communication skills (written and spoken) in English language • Ability to handle and interpret large sets of data • Demonstrated ability to work in a team in a very dynamic environment   PREFERRED QUALIFICATIONS • Demonstrated problem solving and analytical skills • Proven ability to work productively and efficiently in an independent setting • Proven ability to clearly communicate with managers and associates at all levels • Global perspective and solid understanding of business objectives • Excellent attention to detail and work with the highest level of accuracy