Associate Product Analyst
PTC
Pune, Maharashtra, India
Job Description Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Your Role: Provide technical assistance to customers, investigate thoroughly on the issues reported for PTC’s products and address related questions. Guide or provide general best practices following quality management procedures. Utilize PTC’s case management tool to log issues, track associated status and related activities following the Service level targets. Create, improve and publish knowledge articles for re-use by PTC customers, employees and other relevant stakeholders. Opportunities to train, mentor, as well as participate in training programs. Candidate must demonstrate a willingness to be proactive as well as to be independent in order to take new challenges and initiatives. Identify and recommend product and support training opportunities for the support team. Your Impact: Will be responsible to accelerate PTC’s customer’s success following quality management guidelines and to above and beyond the expectations when possible by providing Technical Expertise and knowledge that helps customers achieve business outcomes with PTC Software Your Team: The individual will be part of a highly experienced and energetic Windchill PLM support team located in Pune, India and will support customers across North America. The candidate will deliver technical solutions and help to customers who will develop in class products and help them realize the value of the PLM products or solutions provided by PTC. Your Day-to-Day: Provide support services to assist customers and field staff with the configuration and troubleshooting of PLM applications or solutions like Windchill, Creo Opportunities to train, mentor, as well as participate in continuous training programs Build expertise of PLM applications like Windchill & Creo Strong mindset towards following the ISO 9001:2015 and Quality management procedures provided by the organization Creating software configurations, replicating issues using cloud or on-premise environments, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer Utilize PTC’s case management tool to log issues and track associated statuses and related activities. Create and publish knowledge articles for re-use by PTC customers and employees Collaborate with other offices worldwide to provide first class Support for mission-critical customers Must-Have Skills: Bachelor’s degree in Computer Science, Information Systems, Mechanical or similar fields. 0-2 years’ experience in a similar support services or software development field i.e. hands on/practical/business environment that utilizes technical and soft skills Object oriented programming background using Java Strong verbal and written English communication skills Experience with Windows and UNIX Operating Systems Experience / exposure to relational database technologies (Oracle, MS SqlServer, etc.)
