The Job logo

What

Where

Content Developer, D2AS Workflows

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Join Amazon's D2AS Workflows team as a Content Developer to create and manage support content for various products and services. This full-time opportunity involves developing content for associate and customer-facing platforms, optimizing content quality, and improving the overall customer experience. Gain valuable technical skills and contribute to providing the best possible support to Amazon customers.

DESCRIPTION

Amazon’s D2AS Workflows team creates and manages support content that helps our associates resolve issues for a wide range of products, including Alexa, Fire TV, Tablets and E-readers, as well as digital services like Amazon Music and Prime Video.

The D2AS Workflows team is looking for a Content Developer to join their team on a full-time basis.

The role will involve content development for Astro / AC3 (associate-facing content platform) and Cantilever, Message Us, and Product Lifecycle Support (customer-facing platform with self-serve support content). In addition to developing content for D2AS product and feature launches, you will identify opportunities to optimize content quality in order to improve the associate experience and solve customer issues. This role is an excellent opportunity to learn new content authoring and technical skills and gain additional insight into how the Amazon CS network collaborates to provide the best possible experience for our customers.

The ideal candidate will have the ability to understand and clearly document complex technical concepts and processes. You will have experience with technical writing, content quality review or testing, and continuous improvement. You are self-motivated and able to work independently with the organizational discipline to track and manage your work for several projects within tight deadlines.

The candidate will have proven ability to make quick decisions under pressure in ambiguous circumstances, and will have a record of extraordinary attention to detail and follow-through. You should have a strong quality focus and demonstrate proven innovation to find solutions to increase efficiency. You are a problem solver with an interest in technology and Amazon devices, digital products and services.

Key job responsibilities
• Learn how to develop content for global D2AS associates and customers.
• Learn DITA XML content models and learn how to develop XML topics in the Content Management System (CMS) and workflows in Janus.
• Audit existing content and analyze data to make decisions for content improvements.
• Author, modify and update workflow content based on audit results to improve associate and customer experiences.
• Identify opportunities to reuse content where it benefits the authoring effort, associate comprehension and issue resolution effectiveness.
• Implement XML coding by hand (creating xml files, cleaning up partially coded content and adding code where needed).
• Adhere to the content style guide and authoring standards.
• Use the Amazon Contact Tenets (ACTs) to develop support content that raises the bar and delivers best in class customer experiences.
• Analyze data reports with usage metrics for Astro and Cantilever using web analysis tools like Tableau and Heartbeat.
• Respond to associate feedback on Astro within defined SLAs / resolution timeframes.
• Perform global content updates, and professionally reply to feedback from our associates and partner teams.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 2+ years experience in program / project management.
- 2+ years experience creating content – with a portfolio to demonstrate it.
- Experience with coding/content tagging (in HTML, XML or scripting languages).

PREFERRED QUALIFICATIONS

- Experience with A/B testing.
- Experience effectively partnering with remote and global team members.
- Experience developing and managing content for an international audience.
- Experience in Customer Service.
- Experience in developing technical or troubleshooting content.
- Experience coding in DITA XML, and using XMetal or Oxygen editors, or using Content Management Systems.
- Experience with content metric / data analysis.
- Working knowledge of Agile methodology
- Experience with process and /or customer experience improvement projects.

Set alert for similar jobsContent Developer, D2AS Workflows role in Hyderabad, India
Amazon Logo

Company

Amazon

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Content Management

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

CommerceIQ Logo

Video Content Specialist

CommerceIQ

Bengaluru, Karnataka, India

Posted: 9 months ago

As a Video Content Specialist at CommerceIQ, you will lead, produce, and create videos that tell our story, promote our products, and enhance our brand. This is a full-time, on-site opportunity based in Bengaluru, Karnataka, India. We are looking for a highly skilled video editor with 3+ years of work experience. You must have professional mastery of video and audio editing software and programs. Your responsibilities will include designing and creating videos, editing raw footage, inserting sound effects and music, and creating the final cut for broadcasting. The ideal candidate is creative, artistic, and capable of translating ideas into compelling video projects.

Amazon Logo

Fresh graduates welcome! Content Writer, Alexa Data Services (ADS)

Amazon

Hyderabad, Telangana, India

+1 more

Posted: a year ago

DESCRIPTION Are you a wordsmith with a passion for crafting captivating content? Alexa Data Services (ADS) team is looking for talented Content Writers to join a dynamic Data Associate team. You would be responsible for various writing and analytical tasks, such as speech & text data evaluation, to improve Alexa’s performance in everyday situations. Job location: Chennai / Hyderabad (relocation assistance available if needed) Contract: 12-month fixed-term contract Desired experience: 0 - 2 years (fresh graduates are encouraged to apply) Working model: This position is office-based. Flexible shift timings, either 7 am - 4 pm or 5 pm - 2 am. Night shift allowance provided. Key job responsibilities Be the Voice! As a Content Writer, you'll dive into a world of exciting and diverse writing tasks, contributing to the training of generative AI models. Some of these tasks are: - Ranking a series of responses produced by an AI model - Writing short stories on a given topic - Fact checking of text produced by AI models and validating catalog data, using in-house tools - Assessing content from a quality and accuracy perspective using policy guidelines - Reporting issues and providing feedback to streamline existing processes aiming for high high-quality results A day in the life You will be a part of a diverse team with a shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. An inner drive, attention to detail and a creative mind are extremely beneficial. About the team The Alexa Data Services (ADS) organization provides data creation, curation and analytics services to help develop, test and train Alexa AI. We work closely with Amazon Machine Learning (ML) Science and Modelling teams to build innovative products, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities. We are open to hiring candidates to work out of one of the following locations: Chennai, IND | Hyderabad, IND | Hyderabad, TS, IND BASIC QUALIFICATIONS - Bachelor's degree - Knowledge of Microsoft Office products and applications - Speak, write, and read fluently in English PREFERRED QUALIFICATIONS - Experience in creative writing (blog, articles, etc) or translating, through freelancing or formal employment

Seeking Content Writer to create engaging, informative, and valuable content for various digital and print platforms.

HRPRO

Bengaluru, Karnataka, India

Posted: 12 days ago

Job Purpose: The primary purpose of a Content Writer is to create engaging, informative, and valuable content for various digital and print platforms. This role involves researching topics, writing, editing, and proofreading content to ensure it meets the company's standards and goals. Key Responsibilities: 1. Create, edit, and publish high-quality content for our website, blog, social media, and other digital channels. 2. Conduct keyword research and utilize SEO best practices to optimize content for search engines. 3. Manage and grow our social media presence by creating and curating engaging posts, monitoring engagement, and analyzing performance metrics. 4. Collaborate with the marketing team to ensure content aligns with overall brand and marketing goals. 5. Stay updated on industry trends, emerging social media platforms, and SEO best practices to continually improve our content strategy. Requirement: 1. 2-3 years of experience in content creation, content management, or a related role. 2. Basic knowledge of social media platforms and experience in managing social media accounts. 3. Strong writing and editing skills with a keen eye for detail. 4. Understanding of SEO principles and experience in writing SEO-driven content. 5. Excellent communication and organizational skills. 6. Ability to work independently and as part of a team in a fast-paced environment. 7. Creative mindset with a passion for storytelling and content creation.