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Product Support Analyst

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We are currently hiring for the position of Product Support Analyst. This is a full-time, on-site opportunity with Infor. The job is located in Bengaluru, Karnataka, India. The role requires 3-5 years of work experience in the hotel industry, specifically in Front Desk or F & B Service departments. You will be responsible for providing technical support and operational expertise on hotel operating software systems such as Property Management Systems (PMS) and Point Of Sale Systems (POS). Proficiency in Microsoft applications (Word, PowerPoint, Excel) is a must. Additional knowledge of computer applications and SQL certifications is a plus. You should have technical skills in PC troubleshooting, Windows desktop operating systems, TCP/IP networking, and peripherals devices. Knowledge of SQL databases and queries is also desired. Previous experience with Point of Sale, restaurant, or hospitality work environments is preferred. Candidates with networking certifications, SQL certifications, or operating systems certifications will be given preference. Experience using a CRM such as Salesforce, Zendesk, or ServiceNow is considered an asset. Candidates with work experience in reputable hotel groups like Taj, Oberoi, Sheraton, ITC, Ramada, Accor, Marriott, Hyatt, The Leela, and similar are encouraged to apply. A bachelor's degree is required for this position.

Description & Requirements

 

 

Basic Qualifications

  1. Experience range: 3-5 years’ work experience in hotel industry- Front Desk or F & B Service departments, preferably F & B service
  2. Technical skills: operational expertise on hotel operating software systems (Property Management Systems/PMS or Point Of Sale Systems/POS) and proficiency in basic Microsoft applications (word, ppt, excel) is a must. Additional knowledge of computer applications, SQL certification and such is a plus.
  3. Technical skills in PC troubleshooting to include Windows desktop operating systems (Windows 7/10/11), TCP/IP networking, including troubleshooting using O/S command line utilities, DHCP vs fixed IP addresses, and IP networks/subnet masks, knowledge of peripherals devices including receipt printers, barcode scanners, credit card terminals, and the ability to understand SQL databases and queries.
  4. Candidates’ work experience should be with a reputable hotel group (Taj, Oberoi, Sheraton, ITC, Ramada, Accor, Marriott, Hyatt, The Leela and similar).

 


Preferred Qualifications

  1. Previous experience with Point of Sale, restaurant, or hospitality work environments.
  2. Technical certifications in networking, SQL, operating systems, or others.
  3. Previous experience using a CRM to log and work incidents such as: Salesforce, Zendesk or ServiceNow would be considered an asset.
Set alert for similar jobsProduct Support Analyst role in Bengaluru, India
Infor Logo

Company

Infor

Job Posted

2 years ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Software Development

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

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