Product Manager II (Platform - CET)

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We are looking for a PM lead to manage our self-service customer support surfaces, such as Help Center and in-product support tools. You will be responsible for building and improving the technologies that power personalized and seamless support. A solid understanding of front-end and back-end technologies is required. Additionally, your strategic thinking and execution skills will be valuable in driving cross-functional teams. Experience with customer service tooling, AI/ML, and automation technology is a nice-to-have.

What you’ll be doing (ie. job duties):

PM lead for our self-service customer support surfaces including Help Center and in-product support tools
Build the underlying technologies that power personalized and seamless support across these surfaces, such as our Issue Prediction Engine and our Resolution Engine
Drive the overall self-service strategy, including how AI - particularly LLMs - can improve our ability to solve customer issues through automation
Collaborate closely with our partners in Customer Support to understand top issues and opportunities

What we look for in you (ie. job requirements):

Full stack product ownership- solid understanding of front end/user experience as well as back-end technologies
Demonstrated balance of strategic/vision thinking and execution skills
Experience driving highly cross functional teams (eng, design, program management, user research)
4+ years of experience

Nice to haves:

Experience with customer service tooling
Experience working with AI/ML and/or building automation technology

Set alert for similar jobsProduct Manager II (Platform - CET) role in Gurgaon, India, Bengaluru, India, Chennai, India, Hyderabad, India, or Pune, India

Company

Coinbase

Job Posted

2 years ago

Job Type

Full-time

WorkMode

Remote

Experience Level

3-7 Years

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