Job Description

About the role: Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions.

Responsibilities

Manage 2-3 analysts directly, responsible for their work and career path
Lead product analytics charter for one vertical independently
Lead and execute data analytics projects end-to-end.
Partner with product and business stakeholders and define analytics charter to support the stakeholders
Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance.
Utilize strong database skills to work with large, complex data sets to extract insights.
Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes.
Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives.
Communicating findings to stakeholders and taking initiatives for improving business performance.
Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods.
Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions. Requirements
Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science), preferably with work experience of over 8 years.
A passion in helping organizations understand how to solve problems through analytics, with a proven track record of delivering on such projects and bringing business impact.
Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment often dealing with ambiguity.
Prior project experience in one or more of the following areas are preferred, but not absolutely required.
Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc.
Familiarity with database technologies and tools (SQL/R/Python etc.), data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous.
Experience with a visualization tool such as Tableau, Power BI, Sisense, Looker, etc.
Experience with text analytics, data mining and social media analytics is an added advantage.

Qualifications

10+ years of experience in product analytics
4+ years of experience in people management

Set alert for similar jobsSenior Manager - Product Analytics role in Chennai, India

Company

Freshworks

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Related Jobs

Senior Product Manager

Freshworks

Chennai, Tamil Nadu, India

Posted: 10 months ago

Job Description   About the role: Take Ownership: Own and build modules for sustained differentiation and growth.  Develop deep domain expertise and understand trends in the market.  The role requires you to plan, build, release, and measure success for an end to end modules.  Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems.  The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value.  Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.  Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.  Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.    Pre-requisites: 10+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in.  ● 7+ years of core product management experience in building features for internet software products.  ● Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder.  ● Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability.  ● Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.  ● A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision.  ● Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.  ● Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives  ● Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment.

Senior Manager - Product Management

Freshworks

Chennai, Tamil Nadu, India

Posted: 10 months ago

Job Description About the role: Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules. Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Pre-requisites: 10+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. ● 7+ years of core product management experience in building features for internet software products. ● Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. ● Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability. ● Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. ● A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. ● Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals. ● Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives ● Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment.

Product Manager - Conversational Analytics

Uniphore

Chennai, Tamil Nadu, India

Posted: 9 months ago

As a Product Manager for Conversational Analytics, you will be responsible for supporting the development and implementation of the overall product strategy and technical product roadmap of our AI-based conversational analytics and quality solutions. You will collaborate with the leadership team to define clear product strategies and prioritize business requirements. Additionally, you will analyze customer feedback, own product documentation, and support sales and marketing with customer demos and roadmap presentations. This role requires a Bachelor's/Master's Degree in Computer Science/IT Engineering or related fields, with 5+ years of experience in delivering SaaS/web-based products and 3+ years of Product Management experience. Strong communication, innovation, analytical thinking, problem-solving, and project management skills are essential. Knowledge of Conversation/Speech Analytics, Agent Quality Management, Agile methodologies, Data Science, Machine Learning, Natural Language Processing, and Artificial Intelligence is required along with domain knowledge in contact centers, Conversational Assistants, or Conversational AI.

Senior Product Manager –Platform Services

Uniphore

Chennai, Tamil Nadu, India

+1 more

Posted: 9 months ago

As a Senior Product Manager for Platform Services at Uniphore, you will be responsible for driving the strategic direction and execution of the Platform services roadmap. Your focus will be on defining the usability, intuitiveness, and efficiency of the administrative experience of applications deployed on X Platform. You will work closely with users, engineering, and front-end teams to ensure the development of functional platform requirements. This role requires excellent communication, problem-solving, and project management skills. Join us and be a part of creating state-of-the-art SaaS platforms for our customers.

Senior Director - Product Management

Freshworks

Chennai, Tamil Nadu, India

Posted: 10 months ago

Job Description Role overview Freshworks is looking for a Director of Product Management to guide our product strategy for one of our important products. Reporting to the Business Unit Head, you will lead our product management teams for the product. You would be responsible for product planning and execution all through the lifecycle of the business which is inclusive of gathering and prioritizing requirements for the product, defining the vision for the product, and collaborating with other leaders from the product design, engineering, marketing, and sales teams to ensure that the financial and customer satisfaction goals are met. In addition to this, you will also ensure that that the company’s overall strategy and goals are supported by those of the product; that the product goals and strategy do not deviate from that of the business. Key responsibilities ● Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers ● Bring value addition by thinking big and continuously pitching new product ideas ● Drive requirement definition, customer experience design, product roadmap and prioritization ● Define and own the business metrics and OKRs for our products ● Ability to translate complex processes into technical requirements while also managing delivery and operations ● Work with the Product Leadership to prioritize problems or themes to reach the outcomes ● Define the outcome for sprints and releases and prioritizes the initiatives for the scrum teams ● Work with the developers and designers to build a product that meets the expected outcomes and market needs ● Work with both UX and Development to understand design or technology implications in solution ideas ● Build a world-class team of Product manager Qualifications Preferred qualifications ● 12+ years of product management and software / IT engineering industry experience ● 5+ years of direct people management experience ● 5+ years of experience of working in SaaS (software as a service) industry ● Experience communicating with technical and non-technical stakeholders at all levels across the business ● Bachelors degree in computer science, engineering or a related discipline ● Proven record of building, managing and sustaining product organizations ● Having a Masters in Business Administration is an added advantage ● Must have the ability to influence people at the business unit level ● Must have the ability to understand the technical and non-technical aspects of product development ● Experience developing technology solutions in a fast-paced environment ● Excellent problem-solving skills ● Excellent verbal and written communication skills

Senior Manager - Revenue Accounting

Freshworks

Chennai, Tamil Nadu, India

Posted: 10 months ago

Job Description: Senior Manager, Revenue Accounting  We are seeking a highly skilled and experienced Senior Manager specializing in Revenue Accounting to join our team. As the Senior Manager, you will play a critical role in ensuring the accuracy, integrity, and effectiveness of our revenue accounting processes. Your primary responsibility will be to lead the Revenue Accounting team and ensure accuracy of data and reports. You will also be responsible for liaison between the differing Finance functions as needed.  Responsibilities: Lead Revenue team and manage day-to-day revenue tasks - both from an accounting and operations perspective Maintain internal controls and evaluate actions required for compliance with the company's revenue accounting process, conformance with SOX Policies and ASC 606 Manage monthly and quarterly revenue close activities and ensure activities are completed timely and accurately Support team by performing close related reviews and assisting in completion of the day-to-day revenue tasks Responsible for managing revenue related support provided to internal and external auditors for all audit related testing Develop and maintain revenue-related policies and procedures, including accounting memos and internal controls documentation to support compliance. Identify and develop process improvements and manage revenue projects Create and support career development plans for each team member Qualifications Requirements: Bachelor's degree in Accounting, Finance, or a related field  8+ years of related experience CA preferred  Strong understanding of revenue recognition principles and related accounting standards (e.g., ASC 606) Strong attention to detail and ability to meet tight deadlines, while prioritizing competing workloads Demonstrated history of leading and developing Revenue Accounting teams Ability to adapt to a fast-paced and dynamic work environment Excellent analytical skills, with the ability to identify risks, analyze complex data, and provide practical recommendations. Strong communication skills, both written and verbal, required