The Job logo

What

Where

Process Specialist, CT

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

DESCRIPTION

Network Flow Control Tower:
At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Network Flow Control Tower Execution Overview
European ROC (Relay Operations Center) is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Process Specialist
Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting ,Supply Chain, FCs, to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Process Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.

Key job responsibilities
Responsibilities include, but are not limited to:
· Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
· Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis.
· Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus – this ability will be developed over time for a candidate who is fundamentally strong analytically.
· Develop and understand performance metrics to assist with driving business results.
· Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
· Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by flow execution
· Communicate with external customers
· Provide real-time customer experience by working in 24x7 operating environment.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with SQL

PREFERRED QUALIFICATIONS

- Experience with Excel

Set alert for similar jobsProcess Specialist, CT role in Hyderabad, India
Amazon Logo

Company

Amazon

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

Supply Chain and Storage

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Amazon Logo

Process Specialist, CT

Amazon

Hyderabad, Telangana, India

Posted: 9 months ago

DESCRIPTION Network Flow Control Tower: At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. Network Flow Control Tower Execution Overview European ROC (Relay Operations Center) is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time. Purview of a Process Specialist Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting ,Supply Chain, FCs, to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Process Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Key job responsibilities Responsibilities include, but are not limited to: · Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis. · Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus – this ability will be developed over time for a candidate who is fundamentally strong analytically. · Develop and understand performance metrics to assist with driving business results. · Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered. · Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by flow execution · Communicate with external customers · Provide real-time customer experience by working in 24x7 operating environment. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with SQL PREFERRED QUALIFICATIONS - Experience with Excel

Cognizant Logo

Process Specialist Data

Cognizant

Hyderabad, Telangana, India

Posted: 2 months ago

Job description  Qualification : Education,Minimum Bachelors degree or quivalent practicalexperience Required Responsibility : Stakeholder,Business Management Effectively address client queries with timeliness and accuracy. Understand client requirements and ensure effect business delivery is achieved. Provide relevant client specific statements and information as per the requests received. Liaise with a set of extremely sensitive clients,internal groups,agent banks,Custodians and any other financial institutions to investigate and resolve breaks related to financial mismatches unconfirmed trade bookings missing trade bookings non receipts and payments and interest claims that are payable or receivable missing,incomplete KYC or compliance documents etc. Support the team in various ad hoc tasks and activities assigned to the group. Contribute towards process improvement ideas on productivity accuracy and turnaround time. Knowledge Management,Review and update SOP as per the agreed frequency. Customer Relationship Management,Participate on the review calls with the Process owners. Liaise with all the clients stakeholders (front desk personnel traders account managers relationship managers and credit officers )via phone,email and chats in ensuring faster and accurate resolution of breaks of both economical and non economical in nature. Process Improvements and Process Adherence,Ensure SOPs are updated with the changes on an ongoing basis. Perform quality control checks in the process and ensure error free processing. Support junior staff in resolving complex queries and tasks. Support MIS and dashboard preparation tasks. Highlight aging breaks,open tasks to Team leads,Managers on time. People,Team,Train,guide new joinees in the process. Conduct cross trainings across teams,processes. Actively participate and contribute to team initiatives,regular team meetings presenting of thoughts Ideas etc. Follow and actively foster a risk management culture within the teams where issues are raised,resolved on time. Must Have Skills MS Excel MS Office MS Word Good To Have Skills Speaking English Client Middle Office Client Life Cycle Management Employee Status : Full Time Employee Shift : Day Job Travel : No

Amazon Logo

Investigation Specialist, Abuse Prevention Operation

Amazon

Hyderabad, Telangana, India

Posted: 9 months ago

DESCRIPTION Selling partner risk investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPR Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers and other associates to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities Roles and Responsibilities: This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standards About the team The mission of Selling Partner Risk (SPR) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce

Amazon Logo

Transportation Specialist

Amazon

Hyderabad, Telangana, India

Posted: 9 months ago

DESCRIPTION NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Within NOC’s umbrella, resides a fast-growing Last Mile support function – AMZL CO (Amazon Logistics Central Operations). AMZL CO is a team focused on driving higher quality at lower cost through standard work leveraging central management of the network. Central Operations (CO) supports daily planning and execution functions that impact Delivery Station (DS) operations across the AMZL and EDSP/XPT network. CO aims to bring efficiencies to processes through standardization, programmatic interventions and automations that improve planning, scheduling and routing efficiencies, reduce cost and free up time for station operators to focus on operational work. We cover the following functional areas with global parity: (i) Central Allocation - removes operator judgement on channel allocation by planning via O-TREAT (4 week to 1 week ahead) & 24 hour forecasting based D-1 capacity adjustments, (ii) Centralized Routing and Scheduling (CRS) – executes block scheduling (1 week ahead, D-1 block release) and route planning (D-day) of on-road capacity centrally, (iii) CO Systems Management (COSM) - performs station jurisdiction and sector configurations via JAS (Jurisdiction Authority Service), and handles sort & route planning configurations, (iv) Driver Support (CO DS) – aims to streamline the delivery process for DSPs and drivers by coordinating rescues through global tools - Rescue Planner (RP) & Mission Control (MC) and, (v) providing channel support for DSP, Flex and Hub DP along with account and payment management – WST entry validation, invoicing and weather incentives. CO team embarked on the journey of becoming operations execution partner of NA and EU COs in Jun’21 with an immediate objective of leveraging people cost benefits through targeted offshoring and in the long term, standardizing AMZL CO processes and technology in NA and EU and RoW (Rest of World) countries to establish worldwide parity, providing a platform for knowledge sharing and building a hybrid structure for local innovation and speed to market while optimizing gearing ratios and cost structures. We named the broader program MARCOPOLO. Marcopolo Vision: NOC’s vision is to build a global Center of Excellence by being the prime provider of Last Mile Central Operations (CO) execution services to NA, EU and RoW marketplaces in next 3 years. This org will - 1) provide 24x7 coverage to all geographies, 2) leverage centralization at scale to optimize HC through improved Operator Utilization by unlocking synergies across time zones, 3) ensure at par or better SLA and quality by closely monitoring audit performance, 4) enable operational parity and standardization across workstreams and geographies, 5) leverage in-house automation team to automate manual execution, 6) work closely with in-country program and operations teams to provide inputs on large scale process improvement programs including hands-off-the-wheel automations, 7) support global expansion and standardization, leverage learnings and best practices across geographies and 8) facilitate joint OP request submission exercises to product and tech teams by incorporating use cases across geographies. Purview of a Trans Ops Specialist A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. We are open to hiring candidates to work out of Hyderabad and willing to come to office all 5 working days of the week Key job responsibilities · Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC. · Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. · Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. · Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. - Providing real-time customer experience by working in 24*7 operating environment. About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data. We are open to hiring candidates to work out of one of the following locations: Hyderabad, IND BASIC QUALIFICATIONS - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with Excel - Experience with SQL PREFERRED QUALIFICATIONS - Experience in an IT/Operations/Call/Command Center work environment. - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. - Demonstrated ability to work in a team. - Proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.

Genpact Logo

Process Associate

Genpact

Hyderabad, Telangana, India

Posted: 9 months ago

Responsibilities •    Respond to customer queries and customer’s concern. •    Demonstrates effective, clear and professional written and oral communication. •    Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. •    Actively seek solutions through logical reasoning  •    Demonstrates strong problem-solving capabilities and assist customers in case of any issues. •    Provide excellent customer service to our customers. •    You should be responsible to exhibit capacity for critical thinking and analysis. •    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. •    Basic knowledge of how digital payments work required. Qualifications we seek in you. Minimum qualifications •    Graduate (Any Discipline) •    Freshers are eligible. •    Proficiency in spoken & written English & Hindi and with neutral English accent.  Preferred qualifications •    Previous experience in a customer service role chat/email/voice •    Effective probing skills and analyzing / understanding skills. •    Analytical skills with customer centric approach  •    You should be able to work on a flexible schedule (including weekend shift)