The Job logo

What

Where

Operations Manager, CMT

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

DESCRIPTION

Opportunity:
Do you want to be a part of the team that ensures Amazon keeps its “best price” promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excites you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding “YES”, read on!

Job Description:
The Manager - Operations, will lead and manage a team of high performing individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces.
The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team. You will manage performance measured on operations/business goals and SLA metrics.
The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. You will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams.
You will interface and drive agenda with the automation & technology teams to build scalable solutions. In addition, you will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data.
The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. You will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company.
The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

Some of the key result areas include, but not limited to:
- Responsibility for meeting operational and business goals
- Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
- Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
- Executing specific people programs on coaching and development and team engagement.

The role requires working in rotational shifts during high volumes and peak. Candidates applying for this role should be willing to work in Day / Night shifts.



We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements

PREFERRED QUALIFICATIONS

- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility

Set alert for similar jobsOperations Manager, CMT role in Bengaluru, India
Amazon Logo

Company

Amazon

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Operations

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Amazon Logo

Manager- Operations, CMT

Amazon

Bengaluru, Karnataka, India

Posted: a year ago

As the Manager - Operations, you will lead and manage a high-performing team responsible for pricing operations management of retail categories. You will work with remote teams and drive operational and business goals. This is a full-time, on-site opportunity in Bengaluru, Karnataka, India.

Amazon Logo

Program Manager- Operations, CMT

Amazon

Bengaluru, Karnataka, India

Posted: a year ago

DESCRIPTION The Program Manager – Operations will lead and manage a team of high performing Managers and their teams responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces. The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor and designing high business impact processes. He/she will be the strategic point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions and in addition he/she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to: · Responsibility for defining and driving operational/business goals · Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals. · Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc. · Designing and developing strong relationships with senior stakeholders in the Retail business. · Ensuring high quality standards for interviewing and hiring employees at all levels of the organization. · Owning specific people programs on coaching and development and team engagement. We are open to hiring candidates to work out of one of the following locations: Bangalore, KA, IND BASIC QUALIFICATIONS - 2+ years of program or project management experience - 3+ years of team management experience - Experience leading process improvements - Experience with data analysis and business case development, and managing programs from concept to implementation PREFERRED QUALIFICATIONS - Knowledge of data mining using SQL - Experience in translating business needs into detailed feature requirements - Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries

Amazon Logo

Manager, Vendor Management, AVS EU

Amazon

Bengaluru, Karnataka, India

Posted: a year ago

DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role Team Manager, Vendor Management As a Manager, Vendor Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for a bright, customer cenrtic, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Responsibilities Include · Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed. · Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers · Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. · Manage end to end goal setting for team to align with organizational goals. · Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. · Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. · Leads recruiting and hiring efforts across direct team and broader organization. · Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers. · Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate. We are open to hiring candidates to work out of one of the following locations: Bangalore, KA, IND BASIC QUALIFICATIONS - 6+ years of digital advertising and client facing roles with a focus on data analysis experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers - Experience influencing internal and external stakeholders - Experience with sales CRM tools such as Salesforce or similar software PREFERRED QUALIFICATIONS - 2+ years of mentoring, leading and coaching experience