The Job logo

What

Where

Technical & Business Operations Analyst

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Job Description

Job ID: 178523 
Required Travel :Minimal 
Managerial - No 
Location: :India- Pune (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

What will your job look like?

•    You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.   
•    You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
•    You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
•    You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
•    You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
•    You will update checklists for quality assurance and progress tracking, following standard operating procedures.
•    You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
•    You will ensure crystal clear communication and documentation as a point of contact.
•    You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.        
•    You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
•    You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities. 
 

All you need is...

•    Bachelor's degree in Science/IT/Computer Science or equivalent
•    Experience writing software code in at least one programming language
•    Good knowledge of Object Oriented Design and development
•    Experience in Production Support/Application Support
 

Why you will love this job:

•    You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
•    You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
•    You will have the opportunity to work in a multinational environment for the global market leader in its field.

Set alert for similar jobsTechnical & Business Operations Analyst role in Pune, India
Amdocs Logo

Company

Amdocs

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

Finance

Locations

Pune, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Amdocs Logo

Business Analyst

Amdocs

Pune, Maharashtra, India

Posted: a month ago

Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. In one sentence Understand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions. What will your job look like? •    Reflect customer needs by assembling business documents and technical requirements. •    Advise customers based on product capabilities and methodologies, applying reuse where applicable. •    Design holistic and integrated high-level solutions that fit customers' business needs, production operability and budget. •    Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support. •    Communicate new details of new solutions and their impact on business processes to customers' business and IT personnel. •    Ensure that the customer understands the solution and receive responses to all open questions and action items. •    Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products, EPC lead for all product models and designs, etc.). •    Prepare solution-related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing. •    Support the resolution of configuration/implementation-related issues if and when they arise.   All you need is... •    Degree in Computer Science or Industrial Engineering & Management - Information System. •    Customer-facing experience – ability to communicate the Amdocs solution using various methods (presentations, demos, and so on). •    Wide knowledge of relevant products and E2E Business process. •    Knowledge of the IT industry and Amdocs business processes  •    High technical understanding  •    Communication and personal engage skilled   Why you will love this job: •    Use your outstanding business analysis skills to make a significant impact on leading solutions that produce the most efficient product solutions. •    Be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development! •    You will have the opportunity to work in multinational environment •    We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave