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Technical Support Engineers

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Provide voice-based support to international/domestic customers over the phone. Build rapport with customers. Focus on customer satisfaction and first-time resolution. Work closely with technical team and content team. Willingness to work night shifts.

Job Description

  • Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
     
  • Build a rapport with customers with clear and confident communication.
     
  • Focus on customer satisfaction and first-time-resolution.
     
  • Engage with the technical team to provide faster resolutions to technical issues.
     
  • Work closely with the technical content team to identify gaps in the help module.
     
  • Should be willing to work night shifts.
     

Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.

Set alert for similar jobsTechnical Support Engineers role in Coimbatore, India, Tirunelveli, India, Madurai, India, Salem, India, or Chennai, India
Zoho Logo

Company

Zoho

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Software Engineering

Locations

Coimbatore, Tamil Nadu, India

Tirunelveli, Tamil Nadu, India

Madurai, Tamil Nadu, India

Salem, Tamil Nadu, India

Qualification

Bachelor

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