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Asst UM-Voice/Accent Training-I

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We are looking for a training specialist to help employees cultivate their skills and knowledge. The trainer is not only expected to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.

Job Description

Job Title: Assistant Unit Manager – Voice & Accent (IC)

Reports To (Title): Training Manager – Voice & Accent

Job Location: Bangalore

 

Job Summary:

We are looking for a training specialist to help employees cultivate their skills and knowledge. The trainer is not only expected to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.

The training specialist is required to enhance the competencies of individual employees by designing and conducting training programs that will boost employees’ workplace performance in alliance with business needs and goals. He/she will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.

 

Job Responsibilities:

  •  Training of new hires on fundamental skills essential for entry level performance – Voice & Accent, Soft Skills, Language Enhancement, Culture Sensitization
  •  Support business with need-based OJT Support – Coaching and Refresher Training
  •  Training need assessment – parameter-based assessment for root cause analysis and action planning
  •  Content Development
  •  Working closely with internal and external stakeholders for implementation and evaluation of training projects
  •  Conduct employee engagement activities to maximize conversion.

 

Competency Requirement (with desired proficiency level):

  •  Communication Skills (Oral and Written) – Advanced
  •  Voice & Accent Domain – Advanced/Expert
  •  Soft Skills Domain – Advance
  •  Language Enhancement Domain – Advanced
  •  Culture Sensitization Domain – Advanced
  •  Behavioral training – Intermediate/Advanced
  •  Evaluating others – Advanced
  •  Coaching & Feedback – Advanced
  •  Instructional Design – Intermediate/Advanced
  •  Facilitations Skills – Expert
  •  Excel Skills – Advanced
  •  Flexibility, Integrity and Accountability - Expert
  • Educational Requirement:
  • Undergraduate in any field and/or Diploma
  • Certification in domains like Transactional Analysis, Emotional Intelligence, MBTI, FIRO-B, CPLP, CELTA, NLP will be preferred.

 

Experience Requirement:

Min. 2 years’ experience in New Hire Training and Coaching

 

Skills

PRIMARY COMPETENCY : Training/Process Training PRIMARY SKILL : Training-Voice/Accent PRIMARY SKILL PERCENTAGE : 100

 

Set alert for similar jobsAsst UM-Voice/Accent Training-I role in Bangalore Urban, India
Mphasis Logo

Company

Mphasis

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

IT Services and IT Consulting

Locations

Bangalore Urban, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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