Process Lead

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Lead the delivery teams in defining and deploying processes. Conduct project reviews and process audits to identify gaps and risks. Provide training on Quality Management System and tools. Support in conducting Post Release Analysis and Account Level Reviews. Client-focused and a team player with good communication and analytical skills.

Job description

Job Summary – APPS - Quality Assurance

Facilitate and support the delivery teams in defining and deploying the processes.

 Lead a group of QA & also understand the business and associated project activities, customize the standard framework and metrics to suit the needs of the project, assist delivery teams to adopt defined process framework

 Conduct project reviews/Process compliance audits with delivery at all the levels to identify process gaps, and delivery risks and assist the project teams to close the gap

 Conduct training on Quality Management System & tools

 Facilitate project teams in conducting Post Release Analysis using effective tools to understand Best Practices, Areas of Improvement & Causes of failure.

 Support in conducting Account Level Reviews during Client visits, understanding their perspective and getting their feedback on the project teams

Years of experience needed – Level 7 (15+ yrs of experience)

Technical Skills:

 Proficient in various life cycle modules – Agile + devops, Waterfall, Testing, Maintenance, Project Management & associated tools

 Hands on in terms of incident management/release management/Application development & testing.

Process Skills:

 Proficient in implementation of ISO 9001:2015, CMMI Development and Services Level 5 process areas.

 Good knowledge in CMMi High Maturity practices and use of Statistical techniques

 Good knowledge in Agile Scrum, Kanban, SAFE, methodologies. Preferred Certified Scrum Master

Behavioral Skills:

 Client focused with regards to Project delivery.

 Should be a Team player

 Able to respond to and resolve client queries and requests in a timely manner

 Good in communication (both verbal and written)

 Good analytical and presentation skills

Certifications Needed:

 Graduation

About the practice/ Project:

 Delivery Excellence, Business Excellence/Apps Process Deployment Team

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills

PRIMARY COMPETENCY : Project and Program Management PRIMARY SKILL : Project Management PRIMARY SKILL PERCENTAGE : 100

Set alert for similar jobsProcess Lead role in Bangalore Urban, India

Company

Mphasis

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

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