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Associate - Customer Service

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Join our dynamic team as a Customer Support Consultant at Sutherland. Resolve vendors issues through effective communication. Provide prompt and efficient service with a positive and professional demeanor. Demonstrate time-management skills and the ability to work independently. Contribute to a positive team environment. Liaise with other departments to resolve seller's issues. HSC or any graduation required.

Company Description:

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

  • Resolves Vendors issues, questions, concerns with effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendors’ issues.
  • Builds Platform and business knowledge to better serve Vendors
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Qualifications:

HSC or Any Graduation

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Company

Sutherland

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

Customer Support

Locations

Chennai, Tamil Nadu, India

Applicants

Be an early applicant

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