Technical Services Director
JLL
Bengaluru, Karnataka, India
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Technical Services Director Work Dynamics What this job involves: The Technical Services Director will be both a strategic and tactical position in the management and operation of the assigned client and in accordance with the standards and procedures of JLL. This position will oversee large or multiple Teams associated with account. In some cases, this may include global administration, to implement engineering support. Technical Services Director will manage team of Engineering Managers or Skilled Trades Personnel for assigned region (India). Responsible for the operational management and effective daily leadership and administration of the engineering team with the objectives of safety, efficiently, and effectively operating machinery and systems in a cost-effective manner. The position must ensure the highest level of professionalism, while meeting the client’s needs, and a commitment to achieving the goal of 100% uptime throughout the engineering team. Responsible for protecting and improving the value of the client’s assets and ensuring that building engineering systems continue to perform their intended function. This person will oversee regional managers and the oversight of General Maintenance Technicians General Maintenance Painters, General Maintenance Door Mechanics, Operating Engineers, Operating Engineering Leads, Assistant Chief Engineers and Chief Engineers Key Elements and Essential Tasks Time Spent on Task Maintenance/ Management/ Administration Primary responsibility is to provide oversight management of the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety equipment and systems. Provide strategic direction for Integrated Facilities Management Team. Ensure all JLL and client safety procedures are followed and reported. Understands the engineering design and operational aspects of building systems and equipment and ensure building systems are maintained to an industry reliably and efficient state. Foster a culture of proactive behavior by inspecting buildings and all related infrastructure for preventative repairs. Manage and provide oversight operations for maintenance and capital improvements of all Life Safety, Mechanical, Electrical, Plumbing, HVAC, and Building systems. Evaluate in conjunction with Reliability Engineer and System Owners the existing preventive maintenance scheduling intervals and work to maintain, update and improve the operational efficiency of the CMMS system. Identify cost savings opportunities within the maintenance program while maintaining 100% up-time. Develop and maintain positive client relationship through due diligence and concise communications. Develop strong partnership with client through trust, actions and results. Assist in preparing and executing annual property budgets. Assist in reviewing and approving all payables through P.O. system and MRO stockroom operations. Assist in negotiating service contracts under the direction of the Facility Manager. Ensure all managed sites are operating according to state and local building codes as well as site specific SOP and guidelines. Monitor and review WO metrics and preventive maintenance programs. Review and action all outstanding SLA gaps and drive innovation and process to maximize resources and results. Interface with facility manager on construction activities such as tenant renovation and capital projects • Perform skills assessments and recommended site engineer training to ensure client compliance and SOW standards. Provide oversight of Engineering Managers to perform similar duties within their respective geographies. Support Leadership, Engineering Managers and FM Managers to ensure site standards, SOW’s, compliance, policy and procedures necessary to deliver high-quality client service. Ensure all escalation, life-safety and emergency procedures are adhered too with proper client notifications as required. Ensure best practices and consistency is administered through Regional Operations Managers in partnership with their respective Area/Regional FM Managers 60% or greater Quality Control Review monthly client service request summaries to pinpoint and correct recurrent operational problems. Evaluate vendors and suppliers on a regular basis regarding quality, reporting and competitive pricing. Verify the accuracy of deliveries for count, pricing, and description where parts are requested for maintenance activities. 40% - 60% Safety Record readings and make adjustments where necessary to ensure proper operation of equipment. Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials; maintain a clean and safe workplace. Perform periodic checks of tool and instrument inventory. Monitor the quality and pricing of maintenance work performed by outside contractors. All other duties and tasks assigned. 20% - 40% Travel Ability to travel up to 25% of the time Sounds like you? To apply, you need to be: Knowledge, Skills & Abilities Education/training BA/BS in Engineering, related discipline or equivalent facilities experience and training. Years of relevant experience Have a minimum of 5 - 10 of related experience, proven people management and performance delivery track record. Skills and knowledge Exceptional leadership abilities, including strong organizational, strategic and interpersonal skills Superior relationship building abilities among a wide variety of stakeholders Ability to manage ambiguity and change, effectively delegates Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required Other abilities Excellent communications skills, both written and oral, and an ability to effectively present to large groups Technology proficiency (MS Office, a wide variety of web-based applications including mobile technologies) Strong financial acumen with background in successfully managing P&L outcomes Working knowledge of skilled trades and building-related systems Demonstrated safety leadership Familiar with project delivery process and capital planning functions Physical work requirements and work conditions Must be able to lift up to 80 lbs. and climb up to 30 ft ladders. Position requires frequent climbing, bending, kneeling, lifting, and driving. Candidate must possess and maintain a valid state driver’s license Must pass background, drug/alcohol, and MVR screening process.
