Job Summary –

L 3 level Senior Transaction Processing Executive/Officer – to process the Capital Market – Brokerage process- Asset Transfer documents for a Non-Voice BPS account (US Client).

Years of experience needed –

 Candidate should have minimum 2 to 3 Years of year work experience in similar BPO field – preferable from Banking and Capital Market Domain (primary preference)

 Secondary preference will be for Candidates who have experience in other BPO domains like Accounting, Banking Process domain  

Technical / Non-Technical Skills:

 Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting

 Good Typing Speed of 28 WPM with >=95% accuracy

 Excellent Communication skills – to attend Client Calls, Onshore Training etc

Process Skills:

 Good and sound knowledge of Stock Market and Capital Market Concepts – Primarily US stock market.

 Subject Matter Expertise on Processing of Advisor’s service Benefits, Redemption of security benefits, creating and maintaining Advisor’s profile and access providing, reviewing Performance reconciliation reports.

 Should make MIS Reports, should know Process Quality subjects,

 Sound Analytical, Quick Learning ability, Zeal to learn new things.

 100% Accurate work required as Errors will have financial impacts from Client and their Customer side.

 Strictly US Shift Working Hours (India Late Evening or Night Shifts) – should be flexible to do Over Time duty if requirement arises.

 Working From Office

Behavioral Skills:

 Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.

 Punctual and adherence to attendance and Leaves

 To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certifications Needed:

 Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience but with other Specialization can be looked into to some extent Only.

 Additional Certification on Stock Market Subjects is added advantage.

 No Tech Graduates – BE, B Tech, M Tech

Expected Competencies:

 Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team.

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 Service Orientation: Candidate should be Customer Centric and committed to deliver the best to Customers and the Business.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills

PRIMARY COMPETENCY : Banking And Capital Markets PRIMARY SKILL : Non-Voice PRIMARY SKILL PERCENTAGE : 100