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Manager

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Job description:

  • End to End Ownership of the Account, Process Adherence or Compliance, Team Performance,Attendance,Passion for work Excellence
  • Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution
  • The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards

          1. To formulate the Key Result Areas of the Team Leaders and Team Members
          2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals
          3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
          4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.

  • AttendanceorLogin HoursorUnsechduled Leave
  • Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation
Set alert for similar jobsManager role in Bangalore Urban, India
HCLTech Logo

Company

HCLTech

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Category

IT Services and IT Consulting

Locations

Bangalore Urban, Karnataka, India

Qualification

Bachelor

Applicants

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HCLTech Logo

Manager

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