Software Engineer

You must Sign In before continuing to the company website to apply.

Job Description

Role Purpose

The purpose of this role is to design, develop and troubleshootsolutions/ designs/ models/ simulations on various softwares as perclient’s/ project requirements

Design and Develop solutions as per client’sspecifications
1. Work on different softwares like CAD, CAE to develop appropriatemodels as per the project plan/ customer requirements
2. Test the protype and designs produced on the softwares and checkall the boundary conditions (impact analysis, stress analysis etc)
3. Produce specifications and determine operational feasibility byintegrating software components into a fully functional software system
4. Create a prototype as per the engineering drawings & outlineCAD model is prepared
5. Perform failure effect mode analysis (FMEA) for any newrequirements received from the client
6. Provide optimized solutions to the client by running simulationsin virtual environment
7. Ensure software is updated with latest features to makeit cost effective for the client
8. Enhance applications/ solutions by identifying opportunities forimprovement, making recommendations and designing and implementingsystems
9. Follow industry standard operating procedures for variousprocesses and systems as per the client requirement while modeling asolution on the software

Provide customer support and problem solving from time totime
1. Perform defect fixing raised by the client or softwareintegration team while solving the tickets raised
2. Develop software verification plans and quality assuranceprocedures for the customer
3. Troubleshoot, debug and upgrade existing systems on time &with minimum latency and maximum efficiency
4. Deploy programs and evaluate user feedback for adequateresolution with customer satisfaction
5. Comply with project plans and industry standards

Ensure reporting & documentation for the client
1. Ensure weekly, monthly status reports for the clients as perrequirements
2. Maintain documents and create a repository of all designchanges, recommendations etc
3. Maintain time-sheets for the clients
4. Providing written knowledge transfer/ history of the project

Set alert for similar jobsSoftware Engineer role in Hyderabad, India or Mumbai Suburban, India

Company

Wipro

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Related Jobs

Software Engineer Program

JPMorgan Chase & Co.

Mumbai Suburban, Maharashtra, India

Posted: a year ago

Join our next generation of technologists Through our fulltime Software Engineer Program, you’ll develop innovative solutions that impact the day-to-day lives of customers, clients and businesses around the world. You'll benefit from a $12 billion annual investment in technology, working in one of the world’s biggest tech companies. You could design, build, deploy and run innovations across our cloud, cyber, digital, markets and payments businesses. You’ll work in  an open, collaborative and supportive culture, where our agile teams are constantly innovating, learning new skills, and at the forefront of developing new technologies and solutions. With the scale of our business, you could impact millions of consumers, thousands of enterprise clients, and 250,000+ employees. We’re committed to advancing your career, helping you acquire new skills, opportunities and a global network of support that will help take your career in any direction imaginable.   Your responsibilities will vary based on your location and team assignment. You'll build innovative solutions that make a difference for our customers, clients, and employees. You’ll create and improve the design, analytics, coding and testing for high-quality software and new products. You’ll own projects end-to-end, keeping teams and stakeholders up to speed on the progress of what’s being developed. The Software Engineer Program will allow you to explore agile software development methodologies, pair programming, resiliency patterns and chaos engineering, and more. The work will be varied.  You could be developing digital and mobile features that give our customers and clients more control over how they bank with us. You could be strategizing on how big data can make our trading systems quicker. You could help create the next innovation in payments for merchants. You could be engineering automated recovery solutions on a global scale. You could be supporting the integration of our private and public cloud platforms. Across all projects and businesses, you’ll have the opportunity to develop your coding skills, work with innovative technologies such as machine learning, and build solutions using agile methodologies and more. You’ll develop the skills to take your career in any direction and make a genuine contribution to our businesses from the start. Because we’re always looking for new ways to innovate, your ideas and contributions are welcome from the beginning.   Valued qualities We’re looking for enthusiastic, capable and motivated Computer Science and/or Engineering majors who want to directly contribute to our businesses from day one. No matter your background, we’re looking for those with a strong interest in financial services and excellent coding skills. Our teams work collaboratively, so we’re looking for those who have excellent teamwork and demonstrated leadership abilities.   Key skills You should have excellent coding skills, be able to manage relationships with clients, and have exceptional problem solving and analytical thinking skills. We’re looking for those who are intellectually curious, collaborative and open to new challenges, as well as being able to take ownership of projects to bring them to fruition.   This full-time program will give you the opportunity to learn about our technology business and develop your career. You could work on projects that deliver real solutions for our customers, clients and businesses. No matter if you’re working on payment solutions or trading algorithms around the world, you’ll see tangible results from your work.   On-the-job experience Dive head first into creating innovative solutions that make a difference for our customers, clients and employees. Our program is designed to make sure you’re supported and learning new skills. You’ll have clear priorities and projects where you’ll be able to make a difference across our business and add value from the start.   You are encouraged to take time to explore, shadowing other teams and networking with various people. You'll be fully integrated into our technology community with the opportunity to attend social events, tech talks, interact with senior leaders, and more.   Training You’ll begin with a comprehensive induction program to learn about our businesses, build on your knowledge of development methodologies, and develop your professional skills. You'll join our agile Force for Good teams to create real-world technology solutions for non-profit organizations through a series of “side” projects that take place over several months. You’ll have access to continuous training both on-the-job and via courses to build your technical and business skills. We’ll cover topics ranging from cybersecurity to presentation skills to further your career development. Our teams are dedicated to your support and advocacy throughout the two years of the program.   Career progression Once you’ve successfully completed the program, there will be opportunity for advancement in our Technology organization based on your performance. Our culture of continuous learning will help you to take your career further. As you grow, you’ll also be able to explore opportunities with many teams in various locations across our company.

Production Agent

Wipro

Mumbai Suburban, Maharashtra, India

Posted: a year ago

Job Description Role Purpose   The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs. Do Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue Update own availability in the RAVE system to ensureproductivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA’s defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call/email requests Avoids legal challenges by complying with service agreements   Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus andfacilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteousand professional manner Maintain logs and records of all customer queries as per thestandard procedures and guidelines Accurately process and record all incoming call and email usingthe designated tracking software Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messagesappropriate to listeners and situations Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs   Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client Undertake product trainings to stay current with productfeatures, changes and updates Enroll in product specific and any other trainings per clientrequirements/recommendations Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client Update job knowledge by participating in self learningopportunities and maintaining personal networks

Software Engineer 3

PayPal

Mumbai Suburban, Maharashtra, India

+1 more

Posted: a year ago

Job Description Time Type: Full time   At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.   Job Description Summary: Join the Service Discovery group at PayPal and provide critical services for enabling highly available, reliable, and resilient services that allows PayPal to continue with its commitment to democratize financial services and empower people and businesses to join and thrive in the global economy.   Job Description: Fuelled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Join the Service Discovery  group as a senior software engineer and build new highly distributed and performing services. The team is responsible for critical service registry and discovery capabilities. If you are looking to make an impact then join us to build always available highly distributed systems.   Job Description: Responsibilities   Design and develop highly scalable and performant applications for mission-critical systems.  Collaborate effectively with cross-functional teams.  Continuously think about innovation and promote a mindset of making the system and solutions constantly better.  Drive to get results and not let anything get in your way.  Prototype ideas quickly using cutting edge technologies.  Qualifications   Bachelor’s/Master’s in Computer Science, Software Engineering or equivalent experience.  3+ years’ hands on experience in Java backend development.  Demonstrable programming abilities in Java with Spring framework, Spring boot.  Solid understanding of web services and related standards like REST/JSON Expert in Object-Oriented programming and concepts.  Solid understanding of basic algorithms, design patterns.  Working knowledge of JavaScript/Node/React.  Experience with CI/CD, unit testing, and functional testing Experience with Github and Jira Experience in both relational and non-relational DB, like Oracle and CouchDB  Exposure to Agile methodologies.  Excellent problem-solving skills.  Excellent communication skills.  Self-motivated and fully committed dynamic individual with ability to adapt and adjust to fast-paced environment

CS Team Manager

Amazon

Mumbai Suburban, Maharashtra, India

Posted: a year ago

DESCRIPTION This role is part of the rekindle returnship program Note : For more details on rekindle program, pls visit - https://www.amazon.jobs/en/landing_pages/rekindle Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for! A Team Manager sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction , by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Key responsibilities include: People Management: • Leading and developing a team of 20-30 associates; responsible for the overall direction, performance management, coordination and evaluation of the team. • Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc. and may require interface with other sites in network • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. • Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of operations managers • Develop and Achieve performance goals and objectives in line with the network wide vision and goals Business/Operations Management: • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. • Assist in developing and implementing training programs to improve the quality and productivity of the team. • Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. • Developing and achieving performance goals and objectives in line with the network wide vision and goals. • Focus on management of SLA, quality and customer experience • Trouble shooter in case of issues relating to process affecting the SLAs • Develop and Achieve performance goals and objectives in line with the network wide vision and goals We are open to hiring candidates to work out of one of the following locations: Virtual Location - MH BASIC QUALIFICATIONS • Demonstrated ability to build, develop, direct, and manage a group of people • Ability to support Business and provide solutions to customer pain points • Ability to handle complex and ambiguous scenarios • Ability to organize, prioritize and schedule work assignments • Ability to make administrative and procedural decisions • Proven ability to manage reporting and analysis • Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations • Ability to effectively and efficiently complete difficult goals or assignments • Can adapt well to changing circumstances, direction, and strategy • Strong interpersonal and communication skills • Confident in using Microsoft Package (especially Excel) • Fluent English skills are required for this role • Direct experience in Contact Center Operations (Customer Service, Sales, or Collections) • Exceptional skills in data manipulation and analysis • Preferred Project Management & knowledge of Six Sigma/Lean Processes PREFERRED QUALIFICATIONS • Bachelor’s degree, MBA is a plus • 3 plus years’ experience with Customer service would be an added advantage • Advanced computer skills using a variety of programs highly desired • 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day • Applicant needs to be in People Management role

Senior Principal, Advisors Business Development, South Asia

Mastercard

Mumbai Suburban, Maharashtra, India

Posted: a year ago

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.   Title and Summary Senior Principal, Advisors Business Development, South Asia Overview The Data & Services (D&S) business is a key differentiator for Mastercard, providing the cutting-edge services that help our customers make smarter decisions and drive better outcomes. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting & innovation services in payments and beyond, data insights and analytics solutions as well as loyalty and marketing programs and platforms. Within the Data & Services business, the Advisors Business Development organization is responsible to drive sales growth of D&S solutions, deepening with existing customers and winning new business to deliver in-year revenue and profitability goals. The ideal candidate will be a highly motivated sales leader, with strategy consulting experience and a proven sales track record in the India market across key sectors - financial institutions, airlines, hotels, digital merchants, telco, retailers and government. Role Key responsibilities of this role include: • Defines the Data & Services growth strategy in the South Asia division and leads the execution of the strategy in partnership with the Division President, in-division teams and D&S functions (client services, product, marketing) • Owns the D&S sales, revenue and profitability goals for the division across key dimensions – accelerating growth in all markets within the division, driving cross/up-sell to existing customers, landing and expanding with new logos, extending to new segments and expanding distribution channels (e.g. reseller partnerships). • Collaborates with the Account Management team to win new network deals for Mastercard, leveraging and differentiating with D&S capabilities and solutions. • Leads and builds a diverse and high performing business development team and fosters a high trust and collaborative environment with divisional teams and D&S functions that exemplifies the Mastercard Way. • Be a thought leader for Mastercard when representing the D&S business in the division. • Grows, nurtures and evangelizes the D&S brand internally and externally. All About You • Experienced senior business development leader in leading sales teams in selling of D&S services (consulting & innovation, insights & analytics, marketing services, loyalty solutions) to FIs and non-FI segments. • Takes an Insight led, consultative sales approach in engaging and selling with C-suite customers to win new business. • Strong commercial and strategic acumen and proven track record in driving flawless execution in a matrixed environment. • Excellent people leadership, communication and influencing skills. Leads by example, proven ability to influence and inspire direct and indirect teams to advance the strategy and deliver target outcomes.   Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Lead Oracle DBA/Exadata DBA

Oracle

Mumbai Suburban, Maharashtra, India

Posted: 10 months ago

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with 7+ years related experience. Experience with Oracle's core products, applications, and tools is important. Responsibilities Technical Lead:  9 to 15 years of relevant experience as Oracle Core DBA.  Should have worked in DBA Managed Services environment. Responsible for monitoring, managing Mission critical database Production environments. Should have knowledge of Change management processes (SLAs, ticketing, approvals etc). Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Extensive knowledge and solid troubleshooting experience in the following areas: RAC, RAT testing, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker. Experience in database monitoring using Oracle Enterprise Manager including target management, installation, HA configuration and administration of OEM, incident and alert management, monitoring templates, DBLM, Integration with ticketing tool. Knowledge of Grafana is preferred. Experience in troubleshooting day to day database issues. Experience in handling complex database backup and recovery scenarios using RMAN. Experience in database migrations (ExaCC, OCI, platform migration) and upgrades. Experience in troubleshooting various installation and patching issues. Experience in Oracle engineered systems like Exadata, Supercluster. Experience in Golden Gate replication including unidirectional and bidirectional access. Experience in automation using Shell scripts, Perl, Python, Ansible etc. Experience in OS administration (Linux, Solaris), virtualization, storage (ZFS, ZDLRA). Excellent written and verbal communication skills. Ability to work under pressure - quick thinking and remaining calm during stressful situations. Willingness to work in 24x7 rotational shifts and on weekends from office. Ability to quickly grasp complex technical issues. Appetite to learn new technologies and constantly improve technical skills.