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Cross Functional Lead

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Job Description

  • As a cross functions lead, you should act as a Single point ofcontact for the execution of ITIL Processes like incident management,problem management, change management, etc. designed for a singleCustomer or as per SIAM framework in Multi-vendor Environment
  • Capable to connect, update and manage discussions with theCustomer and other Service providers / Vendors for all in-scopeinfrastructure related technical services viz., Networking, Servers,VMware, storage.
  • Capable to drive and collaborate with multiple stakeholders onday to day operations to bring in coordination across the technicaltowers
  • Lead the ITIL Process resources to achieve the Process KPIs andService level targets.
  • Act as a crisis manager during the occurrence of criticalincidents, guide Pro-active problem management, address critical issuesto avoid change failures, ensure up-to-date maintenance of CMDB,achieving the Availability and capacity targets
  • Ensuring the Process adherence, meeting the Quality norms ofWipro and the Customer
  • Driving the internal audits, define and drive serviceimprovement programs based on the external audit findings
  • Report the Customer on all Process areas as per the Contractualagreements.



  • 14 YEARS Experience in ITSM practice in managing various ITILprocess roles, viz., Incident manager, Problem manager, Change manager,Asset and Configuration manager.
  • 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation/ Architect Certification
  • Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
  • Capability to deliver ITIL Trainings
  • Excellent team management skills and inter-personal skills
  • Excellent Presentation skills, verbal and written communicationskills and facilitation skills
  • Good documentation and process flow diagramming skills
  • Graduate or Postgraduate in Management / Engineering / Computersciences
Set alert for similar jobsCross Functional Lead role in Greater Noida, India
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Job Posted

10 months ago

Job Type




Experience Level

3-7 years




Greater Noida, Uttar Pradesh, India




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