The Job logo



Transportation Representative


You must Sign In before continuing to the company website to apply.


Job Description for Transportation Representive – NOC

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Rep:
A Trans Rep at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works Outbound operations.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Rep on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Key job responsibilities
Responsibilities include, but are not limited to:
· Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
· Ability to pull data from databases using Excel to perform ad hoc reporting and analysis as needed is a plus.
· Develop and/or understand performance metrics to assist with driving business results.
· Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
· Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
· Good communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
.Providing real-time customer experience by working in fast pace operating environment.

About the team
Trans Rep will be working a 10 hr shift and will be working on basic tasks like track and trace, customer comms, adhoc booking, cancellation of additional trucks by analyzing the volume patterns

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - AP | Virtual Location - DL | Virtual Location - KA | Virtual Location - MH | Virtual Location - PB | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WB


- Bachelor’s degree
- 10-24 months of work experience.
- Fluent in English (read, write and speak) languages.
- Good communication skills - Trans Rep will be facilitating flow of information between external parties
- Proficiency in Excel (pivot tables, vlookups)
- Demonstrated ability to work in a team in a very dynamic environment


* Proficient in SQL
* Prior Transportation experience

Amazon Logo



Job Posted

8 months ago

Job Type




Experience Level

0-2 years




Mumbai, Maharashtra, India

Hyderabad, Telangana, India

Bengaluru, Karnataka, India

Gurgaon, Haryana, India


Be an early applicant

Related Jobs

Amazon Logo

Team Lead , AMZL (Last Mile) - WB


Kolkata, West Bengal, India

Posted: 8 months ago

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title:Team Lead Location: Kolkata Essential Functions Essential Functions - Working with the Center manager to ensure smooth function of the Amazon transportation operations -Executing the delivery process from delivery station to customer address - Ensure enough bandwidth in delivery team to ensure peak time delivery management - Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills - Strong execution skills & Action oriented - Resourceful to identify the way to get things done using limited resources - Ability to work under pressure situations - Ability to work and perform station operations independently. - Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. We are open to hiring candidates to work out of one of the following locations: Kolkata, WB, IND BASIC QUALIFICATIONS - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS - Bachelor's degree

Amazon Logo

Virtual Customer Service Associate : Rajasthan, India


Jaipur, Rajasthan, India

Posted: 8 months ago

DESCRIPTION Work from home with Amazon Customer Service! Role: Customer Service Associate Location:  Work from home in Rajasthan, India Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical insurance Pension plan Internet allowance Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills If this role sounds like it’s for you, then click Apply to start the application process! You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience. If successful, we will contact you about next steps! Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.   BASIC QUALIFICATIONS What qualifications do we need from you?   Minimum age: 18 years old Have the right to work in India Strong communication skills in English and Hindi. Experience working with a computer Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) You'll need a quiet, distraction free work space (dedicated office space with a desk and chair) From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).