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Product Applications Customer Support leader


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Job Description

Essential Responsibilities

  • Advanced technical support on all GA PAC product ranges, covering both pre-sales and post-sales tasks.
  • Track and manage team performance based on agreed KPI’s.
  • Resolve customer requests and complaints (LSN/ACT) on products applications and prepare necessary customer communication such as Customer Technical reports (Internal and external).
  • Participate in Customer meetings or Site visits to gather evidence or troubleshoot site issues, lead task-forces on strategic project.
  • Develop and tune portfolio applications; prepare Application Notes and guidance documents to drive sales and facilitate Grid Automation (GA) projects. 
  • Provide product / applications training on new technologies and product evolutions for GA regional teams; develop training modules as necessary. 
  • Lead and support demanding product homologation; in some cases, even perform the homologation tests.
  • Contribute to specific customer events such as regional roadshows, or in-depth product training, pilot projects.
  • Collaboration with R&D: contribute to product roadmap as required, eg. validation of new technologies and product evolutions.
  • Maintain broad awareness of GA efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
  • Proactively develop team expertise in protection applications domain.
  • Technical leadership in power systems protection
  • Participate in industry committees and influence evolution of strategic technologies.
  • ​Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap.
  • Conduct team performance appraisals and salary planning.
  • Promote professional growth through timely performance feedback, coaching and counseling.
  • Ensure company compliance initiatives and training requirements are implemented within the group.
  • Proficiency with presenting and demonstrating technology solutions to customers.
  • Perform all activities, especially in Lab areas, in compliance with the Site health and safety guidelines.
  • Ability to travel (globally) up to 25% of time.


  • Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
  • Experience in grid solutions domain, or advanced degree qualification, in lieu of less experience
  • In-depth understanding of protection applications in all grid solutions market segments
  • Fluent in English; an additional language will be a plus (Spanish, French, German, Portuguese etc.)
  • Very strong experience of leading technical project execution in grid automation portfolios
  • Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others
  • Excellent written/oral communication and interpersonal skills, customer focused, enthusiastic
  • Demonstrated strategic awareness combined with tactical implementation capability. Strong analytical skills with ability to identify and explain critical issues. Six sigma/lean
  • Must be able to handle multiple projects simultaneously, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders and clients

Additional Information

Relocation Assistance Provided: No

GE (General Electric) Logo


GE (General Electric)

Job Posted

8 months ago

Job Type




Experience Level

0-2 years


Pallavaram, Tamil Nadu, India


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