Senior Program Manager, Buyer Abuse Prevention

Amazon

Hyderabad, Telangana, India

Posted: a year ago

DESCRIPTION Selling Partner Services (SPS) is Amazon's global organization that constantly makes high judgment decisions across a wide breadth of constituents. We build and deliver services for Buyers, Sellers, Vendors and other customers. We ensure that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support our many partners in this journey. We face constant trade-offs and competing objectives that we need to appropriately balance. We are also a large organization that leads on innovation in many areas, so we also play a critical role in helping Amazon more broadly beyond our own goals. Buyer Abuse operates within SPS and we are growing and taking on more to make the world safe for ecommerce. Amazon’s Buyer Abuse team is a centralized technology team that protect all of Amazon’s businesses and services from fraud and abuse. These systems, invisible to the customer, work seamlessly across the billions of transactions occurring simultaneously around the world. We are pioneering new techniques to detect and neutralize bad actors that attempt to abuse our policies. Buyer Abuse designs and builds high performance software systems using machine learning to identify and prevent abusive transactions. Abuse prevention is a real money game where our software teams strive to outsmart those who attempt to defraud Amazon and our customers. Come build with us! Every dollar of abuse that we prevent is a dollar of profit for Amazon or its 3P Sellers, a dollar that could be reinvested to deliver new features for our customers. Because of Amazon's huge scale, this a great opportunity to add hundreds of millions to the bottom line. Buyer Abuse is seeking an innovative, results-oriented, customer-centric program manager to drive the relationship with the country management teams. The successful candidate will be expected to own and deliver our goals in partnership with business, software, science and operational teams. He or she will be analytical, resourceful, customer focused, team oriented, and have an ability to work independently under time constraints to meet deadlines. He or she will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. Roles and Responsibilities: As a program manager, you will have the following responsibilities: · Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial and technical goals. · Partner with stakeholders from core business and operations teams to define and implement new strategies to improve buyer risk metrics and performance. · Develop scalable change management strategies and plans to support the implementation of program changes and lead continuous improvement initiatives. · Communicate, both verbally and in writing, program successes, failures, lessons learned and mitigation plans to stakeholders. · Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. A day in the life As a Sr Program Manager, you will own abuse reduction goals for specific geographies. This is a high visibility role with the country leadership teams, requiring excellent stakeholder management skills. You will need to collaborate effectively with internal stakeholders, cross functional teams and country management teams to deep dive and solve problems. You will identify opportunities to block bad actors through the use of business intelligence and data mining, create operational efficiencies and deliver successfully against high organizational standards. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience - Experience using data and metrics to determine and drive improvements PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - 5+ years of defining and executing against program timeline & requirements experience - Ability to deliver results with self-initiative and determination in a dynamic and often ambiguous environment

Sr Business Analyst, Data Analytics, GAR Data Analytics

Amazon

Hyderabad, Telangana, India

Posted: a year ago

DESCRIPTION Are you an experienced Analytics Leader interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z business understanding? Do you enjoy learning about different businesses while driving innovation in the data and analytics space? Key job responsibilities Gain an in-depth understanding of the Order-to-Cash cycle Enable and co-own key business and operational outcomes, such as collections metrics, efficiency, customer experience Deeply understand the business model, business plan, processes and metrics of the business ares in scope Establish and execute on, with rigour, analytics roadmaps for the areas in scope Translate business problems into metrics problems into data problems - and build insights accordingly Offer data analytics and finance insight towards achieving business outcomes Design metrics and measurements that adequately measure process and business performance Define business/technical requirements and drive their implementation by the data engineering team Design an optimal blend of descriptive, prescriptive and predictive reporting; - Build high-impact dashboards for visualization; note that this is a hands-on role! Automate and continuously improve recurring reports – e.g. monthly business review documents – for the global leadership team Prepare ad hoc reports and analysis in response to leadership requests Analyze data to identify patterns, root cause, and business opportunities Support leadership in planning and forecasting activities Along all the above, engage in active dialogue with business partners, IT teams and global AR leaders NOTE: This job is an in-office role (3+ days a week) and is non-negotiable. A day in the life A day in the life The senior business analyst will allocate most of their effort to active dialogue with a global team of internal customers about business problems and requirements; hands-on analytics development (i.e. building sophisticated Tableau dashboards and the underlying high-performing scripts); productive interaction with and guidance to data engineers; and roadmap management. The role will also own global leadership interaction - e.g. monthly business reviews - addressing the analytics activities, as well as metrics statuses, of their in-scope businesses. About the team About the team Global Accounts Receivable is in charge of all AR processes across Amazon's businesses and geographies. Global AR, Data Analytics (GARDA) supports all decisions in AR. GARDA’s mission is to drive a world class Order-to-Cash cycle by providing timely data, insights and predictions to our leadership and operations teams. In close cooperation with our stakeholders, we agree and build uniform metrics; use data from a ‘single source of truth’; provide automated, self-service, standard reporting; and build predictive analytics. Our goal is to actively contribute to the improvement of Amazon's Free Cash Flow, Customer Experience and process efficiency by value-adding analytics. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - 5+ years of tax, finance or a related analytical field experience - 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - Experience with Excel PREFERRED QUALIFICATIONS - MBA

Business Analyst II, Analytics operations and programs (AOP)

Amazon

Hyderabad, Telangana, India

Posted: a year ago

DESCRIPTION Transportation team in Hyderabad is looking for an innovative, hands-on and customer-obsessed Business Analyst for its Analytics team. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, excellent technical skills and should be able to juggle multiple tasks at once. Ideal candidate must be able to identify problems before they happen and implement solutions that detect and prevent outages. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience and get the right things done. This job requires you to constantly hit the ground running and have the ability to learn quickly. Primary responsibilities include defining the problem and building analytical frameworks to help the operations to streamline the process, identifying gaps in the existing process by analyzing data and liaising with relevant team(s) to plug it and analyzing data and metrics and sharing update with the internal teams. We are open to hiring candidates to work out of one of the following locations: Hyderabad, IND BASIC QUALIFICATIONS - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 4+ years of business analyst, data analyst or similar role experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL - Experience making business recommendations and influencing stakeholders - Experience with data visualization using Tableau, Quicksight, or similar tools PREFERRED QUALIFICATIONS - Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling

Business Analyst I, ROC, Analytics, ROC

Amazon

Hyderabad, Telangana, India

Posted: a year ago

DESCRIPTION Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of a dynamic analytics team. As Amazon Transportation Services (ATS) we strive to be the earth’s best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience. As Business Analyst in ATS you solve exciting logistics problems with potential saving millions of dollars! To do this, - You eye to uncover trends to go beyond the obvious, identify the “whys” - You are comfortable dealing with ambiguity, asking questions and taking up challenges - You deal with multiple teams; understand newer areas of business with ease - You are comfortable owning multiple projects and driving them to closure - You are technically sound in finding and wrangling data you need to bring out the insight - You are comfortable presenting and reporting them effectively to Leaders of Amazon! Proficient in SQL and conversant with AWS infrastructure Amazon is an equal opportunity employer We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - 2+ years of complex Excel VBA macros writing experience PREFERRED QUALIFICATIONS - Experience with SQL or ETL - Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

Investigation Specialist, Abuse Prevention Operation

Amazon

Hyderabad, Telangana, India

Posted: a year ago

DESCRIPTION Selling partner risk investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPR Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers and other associates to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities Roles and Responsibilities: This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standards About the team The mission of Selling Partner Risk (SPR) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce

Business Analyst - Deals, IN Deals Team

Amazon

Bengaluru, Karnataka, India

+1 more

Posted: a year ago

DESCRIPTION Amazon's vision is to enable customers globally to find, discover, and buy anything online. We are looking for a smart, results-oriented Associate - Deals Ops to be a part of growing our business. The successful candidate will be responsible for planning and executing best in class Deals Operations for Business as Usual (BAU) and High Velocity Events (HVEs). This role is based in Bangalore. It is a full time contractual role. Key job responsibilities Main responsibilities will include: · Deals planning & allocation (monthly & for HVEs) · Deals Approvals process · Deals Analysis (Price Compliance, ML compliance, WBR / MBR Decks, Page-0) · Deals Suppresions root-cause & resolution · Cross-Category reachout with Deals POCs for related issues & planning · Deals Suppresions root-cause & resolution · Deals tagging & Deals Pinning planning for HVEs · Deals Analysis for Post Mortems / OP1 plans We are open to hiring candidates to work out of one of the following locations: Bengaluru, KA, IND BASIC QUALIFICATIONS - 2+ years of data analytics or automation experience - 2+ years of capacity planning, operations planning, business analysis or similar experience - Knowledge of SQL and Excel at a moderate or advanced level - Experience with data mining tools like SQL, SAS, SPSS, or similar PREFERRED QUALIFICATIONS - Bachelor's degree

Business Analyst I, Buyer Abuse Prevention - Analytics

DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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