DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead and Channel Team leader for our Delivery center. In this role you will be responsible for shift operations at our service partners and support the EDSP station operations as well as performance management and driving the operational plan.

Key job responsibilities
Channel Team lead - Defining , building and executing the delivery process from delivery station to customer address

Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management

Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.

Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

Analysis of the data reports to identify performance bottlenecks and improve performance

Implement the formal process control and process improvement mechanisms such as Kaizen

Team Lead
Analysis of the data reports to identify performance bottlenecks and improve performance
Strong leadership capabilities and people management skills - Ability to work under pressure situations
Ability to work in ambiguous situations

Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.

High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

We are open to hiring candidates to work out of one of the following locations:

Agra, UP, IND | Chandigarh, PB, IND | Chennai, IND | Delhi, IND | Gaziabad, UP, IND | Hyderabad, IND | Kolkata, IND | Nagercoil, TN, IND | New Delhi, IND

BASIC QUALIFICATIONS

- 1+ years of sales experience
- Bachelor's degree

PREFERRED QUALIFICATIONS

- Strong Microsoft Excel Skills
- Partner handling skills
- Strong communication and writing skills