The Job logo

What

Where

Virtual Customer Service Associate : West Bengal, India

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Work from home with Amazon Customer Service! As a Customer Service Associate, you will be the first point of contact for our customers, solving queries and providing exceptional support. No experience required. Benefits include medical insurance, pension plan, and expert training.

DESCRIPTION

Work from home with Amazon Customer Service!

Role: Customer Service Associate
Location: Work from home in West Bengal, India

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What strengths will you bring?

  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.


What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

Medical insurance

  • Pension plan
  • Internet allowance
  • Lifestyle benefits and retail discounts through our Amazon Extras program
  • Expert training and ongoing opportunities to learn more and develop your skills


If this role sounds like it’s for you, then click Apply to start the application process!
You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

 

BASIC QUALIFICATIONS

What qualifications do we need from you?  

  • Minimum age: 18 years old
  • Have the right to work in India
  • Strong communication skills in English & Hindi OR English & Bengali.
  • Experience working with a computer
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
  • You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
  • From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).
Set alert for similar jobsVirtual Customer Service Associate : West Bengal, India role in Kolkata, India
Amazon Logo

Company

Amazon

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

0-2 years

Category

Customer Support and IT Services and IT Consulting

Locations

Kolkata, West Bengal, India

Qualification

Diploma or Undergraduate

Applicants

Be an early applicant

Related Jobs

Amazon Logo

Virtual Customer Service Associate (International Voice) : West Bengal, India

Amazon

Kolkata, West Bengal, India

Posted: a year ago

DESCRIPTION Work from home with Amazon Customer Service! Role: Customer Service Associate Location: Work from home in West Bengal, India Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical insurance Pension plan Internet allowance Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience. If successful, we will contact you about next steps!