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Product Support Specialist

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Job Description

The Product Support Specialist is responsible for transforming the practice of cancer diagnostics through the use of advanced Digital Pathology solutions.

Your role:

  • The Product Support Specialist is responsible for researching and determining root cause(s) for issues and providing technical support remote to both the Remote Service Engineers and Technical Consultants
  • Receives, registers, and provides technical service to the requests or problems coming in from all escalation channels and communicates solutions, actions or root cause acting in accordance with our regulatory guidelines. 
  • Solutions are provided by using remote diagnostics, troubleshooting techniques, service technical information or knowledge, work orders creating service and keeping the internal customer informed of the service status.
  • Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration, and action.

 

You're the right fit if:

  • Education: 4-year degree in Computer Science, Information Technology, or other related field with Engineer/Network Engineer/Microsoft Certifications desired
  • Experience with SQL queries, maintaining, and troubleshooting Microsoft Server, VMWare, Hyper-V, Nutanix and Microsoft SQL, as well as HP storage: Scality, and 3PAR.
  • Minimum 6 years of related experience with 2 years prior experience in a remote support customer facing role.
  • Competent in IT/Network diagnosis/system connectivity/Remote service essential
  • Prior experience with medical device support preferred.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

 

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

 

 

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

 

Philips Transparency Details

The base pay range for this position is $62,533 to $115,482. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. 

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here

 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. 

 

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Philips Logo

Company

Philips

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Locations

New York City, New York, United States

Applicants

Be an early applicant

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