Job description:

Fiserv
Position: CyberArk Sr Ops Lead
Following will be CyberArk Sr. Lead responsibilities:

Work on EFTPS Build activities
Target System on-boarding
Single Point of Contact for support services
Lead the complete operations team on technical front
Respond to the email s for any advisory task.
On-call support with the aligned support team member.
Debugging the issues
Provide the onsite support for Major/Minor upgrade.
Perform RCA s
DR Failover drills
Define any new policies in the PAM Solution
Break glass password retrieval
Update documentation as and when required
Any new server Account Addition /Deletion for existing types of integrations.
Adding users in the group and opening of firewall port request.
Troubleshooting of operational issues like:
a. Authentication Failure (LDAP user s/application Internal users like appuser and gwuser)
b. End point target server connectivity issue
c. Password change/verification failure on
i. Scheduled task
ii. OS (Windows/Unix/Database) level Login accounts
d. PAM Daily scheduled backup failure
e. DC to DR data replication failure
f. PAM Email notification related configuration
In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.
To perform drills related to:
a. DC-DR
b. DR-DC Fall-back
c. Vault Restoration
Business continuity with DR environment
Manage policies configured in the PAM solution
Creating new policies

Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices
Build and test framework for:
o New Server On-boarding
o User/ Admin Provisioning process for least privilege usage
Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems
Target system on-boarding onto EFTPS environment

Reporting & Platform Maintenance:
Response to performance alerts and warnings
Log monitoring and analysis per instance
Coordination with other resolver groups per instance
Trend analysis
Knowledge Management
Health Monitoring Check-up
Continuous Service Improvement
Impact analysis report as & when required
Reporting :
o ITSM Reporting
o Performance Reporting
Executive Reporting
Adhoc Reports

Ticket Management:
Incident Management
Service Request Management
Problem ticket Management
Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution

 

• To clearly understand the client's cybersecurity environment and respective product.
• To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools
• To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCAordata or logs collection
• To enable knowledge transferortrainings through creationor maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team.
• To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests and recommendations on cybersecurity policy changes.
• To implement changes, monitor security device performance and implements performance tuning when necessary.
• To prepare analyses and reports to highlight the project progressorchallenges and ensure quality and accuracy to the client

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.